Dave Prentice Email and Phone Number

• Working for an estate agency and property management company• Dealing with arising IT issues, offering first-line technical support • Speaking to non-technical users, gauging the scope or nature of problems and raising support tickets accordingly• Setting up and configuring desktops, laptops, thin clients, mobile devices and peripherals• Creating and deploying users and computers on Active Directory

Working for a range of public and private-sector organisations, delivering a range of design services and consultations• Projects include: -• Promotional video sequence for LiFE Residential • Medical animations and training modules for Firecrest• Music videos for the Subsystem record label• Flash-based screensavers for Catlin Group• Sequences for a Target advertising campaign• Flash-based website and screensavers for Glendale Creative• Graphic components and title sequences for De Montfort University• Adverts and logos for the Digital Media Centre, Leicester• Stings (short videos) for Cable 7 TV, Leicester• Communicating with potential customers, finding out about their needs and requirements• Providing advice on project scope, feasibility, cost and boundaries• Agreeing payment terms, delivery timescales and reporting channels• Working on multiple projects at a time while carrying out other roles (see overleaf), managing my own time effectively to attend to competing demands• Testing websites rigorously and writing documentation on project work• Providing clear, insightful reports on project progress and completion

• Attended to various IT services and systems for a private Care provider• Utilising Active Directory, DirectAccess, Winphone, Intune and SCCM to diagnose, troubleshoot and resolve problems

• Delivered a range of basic and intermediate IT qualifications, ranging from Microsoft Office applications such as Word and Excel, to web design and digital imaging courses• Prepared lessons, session plans and overseeing schemes of work• Developed resources and content for informative, engaging teaching• Led groups, managed and motivated behaviour effectively

• Taught a range of course elements, including those dealing with 2D Animation, 3D Animation, sound design, storyboarding and visualisation