• Provide engineering consultation, documentation and technical support for the development of existing business systems, deployment of new systems in both traditional and IP based voice technologies significantly lowering costs to deliver business requirements by leveraging technology and recommending improvements to network performance.• Provide subject matter expertise to management and Verizon Sales and Marketing team, recommending design alternatives on pricing and offer strategies.• Implement and manages voice processes, procedures and documentation to ensure security audit compliance, fault tolerance and technical best practices.

• Directed and coordinated activities of the engineering department adhering to quality installations and support. Develop and instruct technical classes to resolve problems and improve technicians’ productivity.• Developed, Supervised and communicated technical advisories, translated logical network designs into Visio layouts, analyzed requirements and implemented solutions to improve user productivity and ensure highest customer satisfaction.• Coordinated and scheduled vendor management meetings with the various Telco Carriers on ISDN PRI / BRI, DSI, DS3 voice and video circuit related issues.• Supervised and audited PBX installations to ensure adherence and conformance to Nortel’s specifications and regulations.