Senior Vice President of Canadian Operations, Sales and Customer Success focused on both MuleSoft and SalesForce products. Mandated to grow Apisero’s Canadian footprint and accomplished by partnering with MuleSoft and SalesForce field teams to grow existing customer footprint and assist in closing new logos utilizing inhouse developers, architects and consultants.

Recruited by the COO to develop and implement the Programme Management Office for People Corporation including all governance, methodology, processes and artifacts required for delivery throughout the life cycle of a project or programme of work.

This leadership role facilitates the strategic planning process, builds market intelligence, promotes innovation, and delivers key initiatives. These initiatives are typically considered to be major strategic programs which create outcomes that close the performance gaps between the current and the future states of the business.The focus is on charting a path to help guide the company’s growth, including organic and inorganic opportunities. It manages strategies and projects for the… Show more This leadership role facilitates the strategic planning process, builds market intelligence, promotes innovation, and delivers key initiatives. These initiatives are typically considered to be major strategic programs which create outcomes that close the performance gaps between the current and the future states of the business.The focus is on charting a path to help guide the company’s growth, including organic and inorganic opportunities. It manages strategies and projects for the office of the COO and has a charter to leverage resources across all divisions, campuses, and geographies. This is a high-profile position with significant exposure to senior leadership both internal and external. Show less

Recruited by the SVP of Digital Services to firstly reengineer all processes in order to ensure that future product development would be implemented more easily. Once complete, moved over to the Product Development team to develop and maintain technology and product strategies which aligned with GWL future state.

Recruited to redevelop all Pacific Life Re’s processes and operational procedures to ensure the implementation of new technology would fit the business needs and future growth.

Engaged for a 3 month term to review the end-to-end processes for the Client Account Management team within the bank responsible for making payments to third party requestors. Conducted current state analysis including:o Conducting and documenting user and management information gathering sessionso Documenting current state process modelso Performing time Studies: collected all cycle time, volume and variance data with the business users and appropriate reporting… Show more Engaged for a 3 month term to review the end-to-end processes for the Client Account Management team within the bank responsible for making payments to third party requestors. Conducted current state analysis including:o Conducting and documenting user and management information gathering sessionso Documenting current state process modelso Performing time Studies: collected all cycle time, volume and variance data with the business users and appropriate reporting groupso Performing user roles analysiso Understanding cross functional interactions o Analyzing current policies and how they impact the processes followedDesigned and documented all future state processesPerformed a FMEA analysis to understand risks and failures within the future state process and designed mitigation plans.Conducted a gap and efficiency analysis to understand if/where any opportunities for improvement lie in the processConducted sessions with all business owners to prioritized the implementation of all opportunities foundProvided detailed solutions to all opportunities identifiedDeveloped an A3 Template recommendations document along with all end-to-end future state process models, risks for implementation and mitigation of all risks along with an implementation plan and expected timings and volumes.Managed business partner relationships for all cross functional teams Show less

Reengineer of end-to-end processes for one of the retail operations groups within the bank. Delivering a comprehensive analysis of where efficiencies and cost savings can be found.

Reengineering end-to-end current and future state processes for all business units within the RSA Travel Insurance arm to achieve repeatable, lean and efficient workflows. Creating an overall current view of the Customer experience/journey from Sale of the policy to Servicing (for both Distributor and Client) and how all components interact with the current technology in place.

Brought on board as the national lead of Process Analysis to define and develop the framework and scope for transitioning the Claims departments of 4 individual Insurance companies into one.

Business process analysis for SAP implementation

Redefining the business processes for all business units within Markel for the implementation of their new processing system

Defined Business ProcessesGap AnalysisVendor SelectionBusiness AnalysisClient Relationship Management