Dave Ray Email & Phone Number

Manchester, United Kingdom

• To manage the delivery of centralised payment services, developing business plans and priorities in line with the Bank’s Payments Strategy. Works across the business developing business requirements on payment.
• Provide strategic direction to the Payment Schemes through senior Scheme committees
• Manage Scheme initiatives
• Lead SME on major payments projects (internal and external)
• Manage Industry Compliance Attestations
• Primary management of payments incident management

Manchester, United Kingdom

• To lead the delivery of the Bacs payment service for the Co-operative Bank, including specialist input, advice and guidance plus a range of complex business support services, including query investigation and.
• Represent the Co-operative Bank at Bacs Operations & Compliance industry meetings, taking the lead and managing Scheme initiatives and internal payments projects
• Ensure full and participative Scheme operational engagement via multiple relationships meetings
• Lead on Industry Compliance Attestations
• Primary management of incident management

Manchester, United Kingdom

To support the delivery of specific targets within the Savings product portfolio in order to achieve the Savings plan, provide excellent customer service and deliver the strategic vision for the business including balance sheet requirements and management of liquidity risks.To manage New Product development campaigns and launch activity plus the.

Manchester, United Kingdom

To manage direct reports, internal stakeholders, suppliers and third party service providers in order to facilitate strong functioning of the bank’s ATM business and service of its 2,600 ATM estate. To develop and implement initiatives which continually improve the ATM service provided to the bank’s customers.

ResponsibilitiesTo manage the Cash Receivables product set with sole responsibility for delivering an income target stretch growth of 2.5%.To develop and launch new initiatives through strict governance processes (NPA) in order to maintain the bank's market share of cash deposits and to assist in attracting new conquest business.

ResponsibilitiesTo manage the Bacs product and the customer proposition for a customer base of over 26,000 Bacs Service Users to ensure the service is robust and that there is consistent market share and income stream growth.Specific responsibility for the Barclays white-labelled software product Direct-IP, managing the third party supplier relationship.

ResponsibilitiesTo manage the end to end customer experience for over 26,000 Bacs Service Users and over 5,000 Direct Debit Originators, with responsibility for the daily workflow of up to 40 staff in relation to the registration and telephony support of Commercial Banking customers.To lead and guide two Senior Team Leaders and their teams in the delivery.