Dave Reeves Email and Phone Number

Managing a team of Technical Managers, Technical Authors and Diagnostic Software authors, delivering day to day support for current models and the provision of data for future model introductions for the following key areas of expertise: -- Electrical Circuit & Component Location authors, providing detailed technical information in multilingual formats for our retailer network to repair and maintain Bentley vehicles.- Diagnostic Software Engineers who are responsible for coding all Bentley system diagnostics and online software steering solutions in conjunction with VW Group processes and systems.

Managing a team of Technical Managers, Technical Field Service Engineers, Warranty Processors & Data analysts,:Product SupportGlobal technical support for any retailer (dealer) technical issues where advice (verbal, documented or a tech visit to the retailer) is given to return the vehicle back to the customer targeting a 48 Hour Customer Promise key measure.Data interrogationReporting on field issues back into the business at the highest levels delivering our PCC (Priority Customer Concerns) process which formalises the priorities driving focus in Engineering, Quality and Aftersales on 'Voice of the customer'48 Hour Customer Promise Key Performance indicators Global: detailed reporting on performance in each market to measure and focus resource to achieve the high standards we expectCustomer ManagementManaging the process centrally coordinating all Global Customer Managers agreeing either goodwill to help resolve customer concerns or progression to application for a Trade Assist / Buy Back discussion.WarrantyManaging the application of our warranty budget globally aiding our retailer network to remedy vehicle concerns quickly and efficiently without delay/cost to the end customer.

Managing a team of Technical Managers, Technical Authors, Illustrators and Concerns Coordinator, split into key areas of expertise: -- Whole Vehicle Parts Catalogues (Creation & Maintenance)- Workshop information (Best Practices)- Owner Publications- Concern ManagementResponsible for the development and publication of Technical Information, supporting our dealer network and legal compliance requirements for EU5 & EPA/CARB. Management of resource, properties & facilities in order to ensure an on time and within budget delivery.