Dave Reyes Email & Phone Number

United States

• Primary point of contact for all post-sales activities including but not limited to customer on boarding, consultative guidance, product training, technical support, and assigned account management. • Responsible for following up on all inquiries via Zendesk, Live Chat, and email, making customer satisfaction my number one priority. • In charge of managing and overseeing the day to day operations of various Sites making sure they are operating at the most efficient levels. This will include working closely with several Broker firms and various employers to ensure goals are being met to the satisfaction of our customers. • Accountable for the day to day supervision of staff, processes and floor issues. Focusing on the importance of running a productive and successful shift. • Develop, grow and retain relationships with customers by helping manage accounts from quote/per-sale through delivery/completion of final product and launch. • Proactively engage customers and work closely with named accounts, to ensure they are trained and successfully using our product for renewal and up sell potential. • Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear to our customers. • Provide excellent Customer Service to both Brokers and employers assuring complete satisfaction as an end result. • Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product. • Gather regular customer feedback and suggestions and present ideas to key stakeholders and Management internally.

United States

• Answer a high volume of incoming calls, handling complaints and site issues in a professional and timely manner. • In-depth ability to think and act quickly, calmly, and accurately in an emergency, under pressure and stress. • Responsible for managing and overseeing the day to day Operations of various Sites at the most efficient level. This included working closely with staff, several Contractors and various Site Superintendents making sure goals are being met to the satisfaction of our clients. • Entered A/P invoices, coded invoices, issued Purchase Orders, filing, assisting with Payroll, assisted management, and office staff with numerous tasks, including monitoring inventory and purchasing of office supplies. • Managed daily operations of 8 HVAC technicians, multi-tasking between dispatching, file maintenance, call routing and handling customers. Managed customer’s schedules for upcoming PM Service calls and deliveries. • Prepared monthly, written status reports for The President of the company detailing open action plans for securing new business and expanding sales. • Develop process improvements and identifies opportunity for service and sales enhancements. • Responsible for all Departments to meet or exceed revenue forecast as well as establishing and implements standard procedures for site operations • Monitored account activities to meet contractual agreements with Vendors or Contractors. • Top producer for the PG&E Quality Maintenance Program, signing up over 600 units • Due to job performance in sales, assigned responsibility to mentor/develop three inside salespeople for promotion to outside sales positions in 2011. All three surpassed sales quotas after 3 months of field sales.

United States

• Oversaw all phases of incoming and existing reservations through fax and email. Preparing quotes for new and existing customers, ensuring completeness and accuracy. • Established a Positive and Professional relationship with outside vendors. • Answered high volume of incoming calls, securing reservations for nights out on the town and special events. • In charge of up selling Limousine reservations to new and existing customers to increase company revenue. • Exceptional customer retention; achieved high levels of repeat business and additional business through customer referrals. • Supervised and administrated a staff of 2 dispatchers and 4 Sales professionals to receive, dispatch, monitor, book trips, track and coordinate all day to day work for the House Fleet of approximately 30 vehicles. (Hummers, Party Buses, Lincoln Town Car, SUV’s, Vans and Limousines) • Helped with the development of new office staff and Chauffeurs, Helping train drivers in Limousines and the art of Customer Service. • Recognized for being top producer, securing the most reservations and revenue for 7 continuous months surpassing goals and hitting record numbers per month which exceeded $60,000 dollars in April and May.