Dave Rogers Email & Phone Number

Chessington, England, United Kingdom

Chessington, Greater London, United Kingdom

Responsibilities• Managing the service desk ensuring SLA and KPI’s are met• Staff performance reviews and training plans• Acting as a point of escalation for clients and staff.• Making sure staff have clear areas of responsibility and lines of ownership.• Making sure the company meets all regulatory and agreed internal and external standards.• Implementing new IT systems, strategies and policies• Setting strategy and direction for both internal and client… Show more Responsibilities• Managing the service desk ensuring SLA and KPI’s are met• Staff performance reviews and training plans• Acting as a point of escalation for clients and staff.• Making sure staff have clear areas of responsibility and lines of ownership.• Making sure the company meets all regulatory and agreed internal and external standards.• Implementing new IT systems, strategies and policies• Setting strategy and direction for both internal and client roadmaps• Account management, client contracts and renewalsTechnical Skills• Windows Servers 2003-2022• MS Office• Windows XP-11• AD, AAD• Group Policy• DHCP, DNS• Microsoft 365, • Azure IaaS• SharePoint• Intune• Exchange 2003-2019• RDS• Cisco & HP switches• Cisco, Fortinet & Dray Tek Firewalls• Microsoft 365 Migrations• Teams VOIP• Hyper-V, VMware• Windows and SQL Clusters• SQL administration • SSIS• Sage CRM• Datto BCR, SaaS• HP SAN and SAN• Sophos/Bitdefender • Basic power BI/power automate/Flow Show less

Entegraty's CRM and database team specialise in Customer Relationship Management for business. Entegraty also provide managed IT services and IT Consultancy.To find out more visit www.entegraty.com or call us on 02083355910SQL - Responsibilities• Installation and maintenance of all SQL databases• Proactively monitor the associated hardware• Proactively monitor the performance of all SQL servers • Provide Metrics and trend analysis• Upgrades and… Show more Entegraty's CRM and database team specialise in Customer Relationship Management for business. Entegraty also provide managed IT services and IT Consultancy.To find out more visit www.entegraty.com or call us on 02083355910SQL - Responsibilities• Installation and maintenance of all SQL databases• Proactively monitor the associated hardware• Proactively monitor the performance of all SQL servers • Provide Metrics and trend analysis• Upgrades and patches• Documentation e.g data models, source safe• Troubleshooting and problem solving • SSRS• Backups and recovery• Redundancy solutions• Performance tuningCustomer Relationship Management (CRM) Responsibilities• Architecting solutions to meet business requirements • Project manage new developments through the Project delivery life cycle• System deployments• Troubleshooting, problem solving and identifying errors• IIS Configurations Show less

• Creation and maintenance of the company website which compromises online bookings and XML news feeds• Server and desktop support within the London hostel• Design of promotional materials

• Creation and maintenance of the company website• Server and desktop support• IT budgets and purchasing• Project manage IT projects• Maintain SQL database performance tuning, adhoc queries

Education record

Multimedia Computing

Information Technology

Education record