Dave Root

Dave Root Email and Phone Number

Senior Operations Manager at bswift @ bswift
chicago, illinois, united states
About Dave Root

Dave Root is a Senior Operations Manager at bswift at bswift. He possess expertise in process improvement, training, bpo, management, employee benefits and 7 more skills.

Dave Root's Current Company Details
bswift

Bswift

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Senior Operations Manager at bswift
chicago, illinois, united states
Website:
bswift.com
Employees:
828
Dave Root Work Experience Details
  • Bswift
    Senior Operations Manager
    Bswift Jun 2023 - Present
    Chicago, Illinois, United States
  • Imi
    Benefits Administation Lead
    Imi Mar 2022 - May 2023
    United States
  • Bswift
    Client Relationship Manager
    Bswift May 2021 - Mar 2022
    Greater Chicago Area
  • Alight Solutions
    Performance Team Leader
    Alight Solutions May 2020 - May 2021
    Greater Chicago Area
  • Alight Solutions
    Client Manager
    Alight Solutions Jun 2017 - May 2020
    Lincolnshire, Illinois
  • Aon Hewitt
    Benefits Service Manager
    Aon Hewitt Jul 2015 - Jun 2017
  • Aon Hewitt
    Benefit Operations Manager
    Aon Hewitt Feb 2011 - Jun 2015
  • Aon Hewitt
    Team Leader
    Aon Hewitt Jan 2010 - Feb 2011
  • Affiliated Computer Services, Inc
    Senior Manager
    Affiliated Computer Services, Inc Sep 2007 - Dec 2008
    Directly managed an inbound benefits call center team with an average size of 15 associates and three supervisors for a client with 50,000 participants and a $75M contract.• Interacted daily with client leadership around call center issues; escalation resolution, agent feedback, quality monitoring, and inbound call metrics.• Interacted daily with internal client aligned resources around training, issue/escalation resolution, and agent performance concerns.• Ensured team manager was providing proper daily management of team• Developed and formally presented monthly service delivery results to senior client leadership.• Selected as a TBO SME for skilling/workforce management to develop manager training for newly developed curriculum.• Responsible for the call center deliverables on a successful internal remediation plan to improve quality and service center metrics as well as mentor the managers at an alternate site where the business was being transitioned.
  • Hewitt Associates
    Unit Manager
    Hewitt Associates 1996 - 2006
    Directly managed an average sized unit of 15 associates including; compensation reviews, performance reviews, career development, company policy and procedure education, new hire training.• Received a people manager effectiveness rating of 5.31 on a scale of 6.0 where business average was 4.99.• Selected to manage a contingent pool of associates that were deployed as needed to client teams most in need of immediate staffing.• Managed operational statistics and improvements for group of over 40 associates.• Managed operations including annual budgeting, staffing, operational effectiveness improvements, and ensured service levels were met for a team of six clients.• Responsible for day to day service delivery and financial operations of benefits center teams including reporting performance to senior leadership.• Expert resource for client and plan management for defined contribution, defined benefit, and health and welfare plans.

Dave Root Skills

Process Improvement Training Bpo Management Employee Benefits Call Center Call Centers Leadership Project Management Vendor Management Service Delivery Performance Management

Dave Root Education Details

Frequently Asked Questions about Dave Root

What company does Dave Root work for?

Dave Root works for Bswift

What is Dave Root's role at the current company?

Dave Root's current role is Senior Operations Manager at bswift.

What is Dave Root's email address?

Dave Root's email address is da****@****ail.com

What is Dave Root's direct phone number?

Dave Root's direct phone number is +184722*****

What schools did Dave Root attend?

Dave Root attended Illinois Wesleyan University.

What skills is Dave Root known for?

Dave Root has skills like Process Improvement, Training, Bpo, Management, Employee Benefits, Call Center, Call Centers, Leadership, Project Management, Vendor Management, Service Delivery, Performance Management.

Who are Dave Root's colleagues?

Dave Root's colleagues are Andrew Condic, Andrew Parkins, Sabrina Koval, Amy Jenkins, Sean Scholnick, Brian Wilkerson Bsn, Mha, Mhi, Christopher Brandis.

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