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• Responsible for ensuring effective and efficient completion of communications, digital and creative deliverables• Work with clients and cross-functional teams across the organization• Document and determine resource, scope and budget requirements for assigned clients/projects• Ensure timeline and production process adherence• Identify and mitigate any delivery conflicts

• Create and manage systems to improve inventory and sales tracking• Leverage data to assist in business decisions• Provide project management services during project roll-out and design phases. • Maintain visual merchandising in sales location• Conduct retail sales• Represent the brand at shows

Developed and implemented social media strategy that increased engagement and doubled followers across channels • Managed all aspects of school’s media & public relations, including proactive outreach and event planning • Wrote and art directed a variety of creative broadcast, print and digital public relations materials • Maintained website; regularly wrote targeted cross-channel content • Provided media relations and issues management to the Faculty • Media production services, including project management

Worked closely with a team of 3 editors and more than 90 contributors, including key stakeholders in the University Health Network, to coordinate the creation of an academic workbook on interprofessional education and care in the health sciences at the University of Toronto. Re-purposed data from reports, conducted interviews, and built content components • Conducted interviews and contributed original content • Coordinated all communication regarding the book, including acting as liaison with the press • Worked closely with the graphic designer in the development of visual elements for the workbook • Provided basic copy editing • Designed and executed editing strategy for more than 90 editors/contributors.

Oversaw the day to day operations of the Associate Dean, Academic• Maintained understanding of current events and health care issues • Designed and implemented new systems to streamline executive briefings and meeting preparation • Developed and maintained relationships with key stakeholders within the University Health Network and the Toronto Academic Health Sciences Network • Organized and took minutes for 3 governance committees • Liaised with internal and external stakeholders on a wide-range of issues • Applied judgement and discretion in dealing independently with diverse matters, including interpreting and applying relevant professional and accreditation agency guidelines, and Faculty, University, and School of Graduate Studies procedures • Acted as point of contact for the Associate Dean, fielding inquiries and handling as necessary • Used knowledge of university processes to initiate projects on behalf of the Associate Dean • Communicated with discretion with staff, faculty, and students • Tracked office expenses.

Provided administrative assistance in the Career Services Office in the Faculty of Law, ensuring students had access to up-to-date information on jobs, postings, and articling opportunities • Worked with the Director to conduct follow-up sessions on workshops provided by the office • Provided clerical support for the off-campus interviews process.

Promoted Canadian theatre and dance through social community management and live coverage of the performing arts • Reported on performing arts events throughout Southern Ontario while overseeing 15 contributing writers • Designed system to track freelance journalist coverage of performing arts festivals throughout Ontario • Managed social channels, including live digital coverage of theatre events • Built relationships with performing arts organizations and relevant media throughout Southern Ontario • Conducted interviews with artists and performers

Oversaw global online recruitment of LGBTQ youth taking part in an academic study on identity formation and expression • Designed system for study data sharing after viewing, assessing and coding all community exchanges • Led recruitment through and moderated community engagement taking place on social media channels • Viewed, assessed, and coded content from hundreds of digital assets • Tracked and managed project communication.

Streamlined executive scheduling process for appointments and events within Office of the Vice President Academic • Contributed to drafting of public-facing materials, executive remarks and speechwriting efforts • Managed day-to-day office affairs, including handling of sensitive and confidential information • Served as front-line representative for the office • Worked successfully to competing deadlines with frequent interruption

• Oversaw event set up and tear down • Provided service to events ranging from stand-up receptions to plated meals • Assisted with training • Assisted with familiarization tours • Performed as trusted mentor to new staff • Ensured standards were maintained • Resolved guest complaints

- Provided administrative and sales support to group services team - Conducted site inspections and familiarization tours - Assisted with event set up and client coordination - Assisted with reporting of group sales and incoming business projections - Managed community giving programs- Liaised with service departments to ensure service and profitability standards. - Developed relationships with tourism/hospitality partners throughout North America; ensured partners adhered to agreements; assisted in group sales department - Coordinated trade show logistics for overseas exhibition - Liaised with local and national media for coverage and promotion

- Supervised staff of up to 46 per shift - Oversaw development and opening of new quick-service food outlet - Trained staff for various positions - Provided coaching conversations and development opportunities - Developed schedules; assisted with staffing decisions - Trained and developed staff in varying positions - Conducted staff evaluations - Conducted regular inventory counts - Completed sales and labour projections, ensuring profitability - Created weekly staff schedules - Ensured service standards were maintained and guest expectations exceeded - Resolved guest complaints

- Oversaw RFP and roll-out of new food service POS, ensuring compatibility with existing property management system- Managed inventory and staffing databases- Prepared weekly labour projections and monitored to actual- inventory systems development; training standards and guideline development- Liaised with area managers to ensure sales and labour calculations were accurate and on-target.