Maintain communications with drivers to track loads and provide help requesting detention and accessorials95%+OPT, 93% OTD, 87%+ MP opt-in, under 5% Late bounce rate.Able to work 50-75 loads at a time using McLeod trucking software.Develop and maintain positive customer/driver relations required to ensure superior customer satisfactionReceive and handle customer/driver calls and email requests for servicesManage real-time inquiries while keeping track of and responding to commitments to follow up with customer/driver inquiresIdentify, research, and resolve customer/driver issues using the company’s web-based systems and databasesDevelop an understanding of operations to better help communication and processes

Develop and maintain positive customer relations required to ensure superior customer satisfactionReceive and handle customer calls and email requests for servicesManage real-time inquires while keeping track of and responding to commitments to follow up with customer/affiliate inquiresIdentify, research, and resolve customer issues using the company’s web-based systems and databasesSource new affiliates to perform required services, as neededResolve or escalate all disputes or un-satisfied service confirmationsRemain on the queue and address all requestsMaintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationshipProvide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customersProvide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in personEnter information into our database and ensure consistency and accuracyManage the scheduling and completion of all services assigned by customersSpend time on the queue and handling customer questionsRole model and demonstrate professionalism in communication, relationship development, customer service, etc.

Trained new hosts, assisted bar with growler/howler fillsHandled reservations and walk-in guestsResponsible for answering calls, taking and relaying messages to owner, general manager, and event coordinator, as well as catering requests.Completed daily opening procedures and confirmed reservations and ordersCross-trained as a server, food runner, and busser for floor manager role

Provided great customer serviceManaged employees with daily task, accurately maintained cash drawer, and prepared cash deposits Encouraged employees to up-sell products and keep in proper uniformwhile maintaining a friendly attitudeFamiliarity with various shellfish to better assist customers

Able to properly deconstruct a homeManaged and organized construction worksitesComprehension of proper safety procedures and equipmentManaged and instruct new trainees Assisted instructors with lesson plan

Demolished wall, stairs, and floorsMaintained clean worksitesAttended monthly Safety meetingsRetrieved extra materials for contractors when needed.

Ranked 3rd Best Jimmy Johns Franchise in the chain.Provided great customer serviceAccurately maintained cash drawer and cash deposits Managed employees with daily tasks, encouraged employees to up-sell products and keep in proper uniform while maintaining a friendly attitude.

- Measure and weigh packages to make sure they are the designated weight- Meet daily and weekly quota based on Volume of packages- Remove any unauthorized packages off the belt

- Recorded important conferences and Company Meetings- Edited Video footage for display on company website- Provided administrative assistance and customer service- Participated in Company Research and Development