Dave Russell Email & Phone Number

Cambridge, Cambridgeshire, United Kingdom

Targeted on retaining and developing existing customers and generate, develop and win profitable new business, to achieve growth sales targets within the B2B market through a team of Account Managers and Business Development Managers. Maximise key sales opportunities with new and existing clients through cross selling solutions. Develop and implement the sales plans of the company; setting targets and managing the sales pipeline to achieve the planned strategic growth. Using well-developed leadership skills to create a high-performing team.Lead and manage the sales team to deliver sales excellence. I have responsibility for developing sales strategy and sales process, developing and motivating sales staff to achieve sales targets and profitability goals. Responsibilities include nurturing and developing relationships with key accounts and new prospects, participating in sales negotiations, setting and monitoring targets, developing and managing the sales pipeline and contributing to the leadership team to identify potential new products and services.

• Using retentions and The Layer to re-sign products and services in the company portfolio• To process new connections orders after the account handover from the sales team• To identify opportunities to up and cross sell all products and services and process accordingly• To ensure all orders are correct and signed for at the time of processing• Effectively and actively manage a selection of customer accounts • Use the customer service cycle to review accounts each quarter• Conduct telephone reviews to gain customer feedback• To monitor all customer retentions in line with procedure and reporting issues to line managers where necessary.• Process all order requests from customers• Process network requests• Chase outstanding payments