Dave Sage Email & Phone Number

Rochester, Gb

Managing page adverts, inserts, email marketing, affiliates, social media marketing, direct mail and telemarketing. Creating campaigns and briefing the offers to the Subscription Bureau.Planning regular promotions as well as seasonal activity and annual events. Resolving escalated customer service queries.Managing the loading of digital editions and online archive for select titlesLiaising with the subscription bureau to amend customer communications or to communicate important information to subscribers (e.g. price changes)Dealing with editorial enquiriesInvoice checking and codingLiaising with the warehouse over gift stock and back issuesChecking of print orders;

Sittingbourne, Kent

Developing, maintaining and managing relationships with clients and colleagues and providing support, advice and guidance.Web admimistration work including CMS, HTML and image manipulation.Digital marketing, email and letter amends.Managing the Atalassian Jira Service Desk, allocating and resolving work. Managing new and existing titles on the company database and websitesSetting up campaigns, monitoring and analysing their effectiveness. Reporting, analysing, interpreting and presenting results to clients.Implementing renewal cycles and monitoring renewal rates by effort. Supporting with project management and implementation of new services.Ensuring relevant departments are kept informed regarding clients daily requirements, marketing strategies and future campaigns.Client data extracts.Providing print order summaries and liaising with mailing houses.Providing training and support to new members of staff. Quality control of colleagues’ work .Health & Safety rep and member of Staff Council.Have worked on portfolio projects for Immediate Media, Bauer, Haymarket, Metropolis and FT Business.

• Operations, stock and database management, IT systems/trouble-shooting, regional expert for Phoenix, the in-house database for Waterstones and HMV• Customer service leader, delivering the highest levels of customer service for face to face, telephone, email and web enquiries.• Payroll, finance, business planning• Commercial decision making according to operational needs• Led the regional school and corporate account sales team with £300,000 annual turnover• Regularly assessing, monitoring and reviewing sales performance• Supportive and hard-working team player – led team through a period of changeKey Achievements within Roles• Whilst managing the Chatham store, it became one of the top ten performing branches YOY in the company• Became a well-known and respected member of SE regional management team, with strong influencing skills and a creative approach to problem-solving• Winner of two ‘Mystery Shopper’ Awards due to consistently high customer care• Developed a flair for marketing, utilising my graphic/design skills in relation to promotional displays and other commercial opportunities• Innovation – identified new market in local history books and quickly became best in region, advising other branches on potential opportunities

London, United Kingdom

Duty Store Manager & 1st Floor & Technical Department ManagerManaged large department with 26,000 individual titles within ‘The World’s Biggest Bookstore’; line management, staff training/supervision; health and safety management; assessing stock and ordering in line with sales needs; dealt with customer sales, orders and enquiries, ensuring customer satisfaction at all times

Bsc Honours Degree In Physics, Physics

BSC Physics Hons

• 3 Gce A Levels : Mathematics (B), Physics (B), Geography (B). • 11 Gce O Levels : 7 At Grade A.

Activities and Societies: I was Head Boy during my last year at school, Captain of the athletics’ team and represented my County at rugby.