Technical Department Manager
CurrentAt GoPower Bike in Belleville, NJ, since July 2022, I have been working as the lead in the Technical Service Department, where I manage product returns, assess units for potential refurbishment or parts usage, and assist bike shops with resolving technical issues. My role also involves providing expert advice to the product development team, ensuring new models and updates are technically compatible and meet customer needs. Additionally, I have helped improve the efficiency of the returns and refurbishment process, leading to quicker turnaround times and better service outcomes.