Dave Shay

Dave Shay Email and Phone Number

Customer Success and Operations Leader with 12+ years experience building teams and turning customer voice into business growth. Seasoned storyteller with an entrepreneurial spirit and curiosity mindset. @ CData Software
Chapel Hill, NC, US
Dave Shay's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Dave Shay's Contact Details
About Dave Shay

Hello! I'm Dave, a strategic leader in B2B specializing in Product Operations, Customer Success, Project Management, and Implementation. With over 12 years of experience, my expertise lies in transforming data into actionable insights and driving operational excellence across high-growth environments.📊 What I Do:Data-Driven Strategy: I leverage qualitative and quantitative data to create actionable insights that enhance product development and operational efficiency.Operational Excellence: I foster robust cross-team collaborations, optimizing strategies and operations through enhanced transparency and data sharing.Customer Advocacy: I bridge the gap from customer onboarding to staunch advocacy, turning initial approval into enduring endorsements.🛠️ Track Record:Innovative Growth: Founded and sold a Customer Success and Implementation playbook within 8 months.Impressive Results: Boosted retention by 400% within six months and increased LTV by 125% over 18 months through data rich strategy and improved customer understanding.Program Architect: Built and led comprehensive programs including Voice of the Customer, Professional Services, Product Operations, and Customer Success.🔍 Looking Forward:I am actively seeking Senior Leadership roles in #Operations, #ProjectManagement #CustomerSuccess, or #Implementation, where I can leverage my skills to drive meaningful business growth. 📝 Featured Insights:I've been featured on #Pendo Webinars, Blog Posts, and even speaking at their conference #Pendomonium each year. I've also been featured on numerous podcasts and other live events in various industries. 📩 Connect With Me:I’m eager to discuss how I can bring value to your organization. Contact me at dave@daveshay.com or send a direct message. Whether it’s for a potential collaboration or just to share insights, I’m open to conversations!⚙️ Personal Note:Beyond my professional life, I am passionate about helping operational improvements, leading a consulting space where I help companies with fractional Product Operations Manager. Connect with me, don't follow! I love to know more about you!

Dave Shay's Current Company Details
CData Software

Cdata Software

View
Customer Success and Operations Leader with 12+ years experience building teams and turning customer voice into business growth. Seasoned storyteller with an entrepreneurial spirit and curiosity mindset.
Chapel Hill, NC, US
Website:
cdata.com
Employees:
476
Dave Shay Work Experience Details
  • Cdata Software
    Cdata Software
    Chapel Hill, Nc, Us
  • Cdata Software
    Director, Customer Success
    Cdata Software Jun 2024 - Present
    Chapel Hill, Nc, Us
  • Deliberate Signals
    Co-Founder
    Deliberate Signals Oct 2023 - Present
    Fractional Product Operations and Strategic Pendo Consulting and Implementation
  • Deliberate Systems Consulting
    Strategic Advisor
    Deliberate Systems Consulting Aug 2017 - Present
    Strategic partner focused in streamlined operations, CRM, and technology systems.
  • 17Hats
    Temporary Head Of Services ( Customer Success, Implementation, Operations)
    17Hats Mar 2023 - Oct 2023
    Built and Implemented playbooks and and teams for: Customer Success, Professional Services (Onboarding and Existing User Training), Product Operations
  • Shootproof
    Director, Operations (Customer Success, Implementation, Product Operations)
    Shootproof Mar 2021 - Aug 2022
    Atlanta, Ga, Us
  • Shootproof
    Senior Manager Operations (Customer Success, Implementation, Enablement, Operations)
    Shootproof Aug 2020 - Mar 2021
    Atlanta, Ga, Us
  • Shootproof
    Manager, Professional Services
    Shootproof Jan 2020 - Aug 2020
    Atlanta, Ga, Us
  • Shootproof
    Manager Of Operations (Customer Success, Implementation, Product Operations)
    Shootproof May 2018 - Jan 2020
    Atlanta, Ga, Us
  • Táve Studio Manager
    Project Manager, Customer Success, Implementation, And Operations
    Táve Studio Manager Sep 2017 - May 2018
  • Táve Studio Manager
    Product Marketing / Customer Support Specialist
    Táve Studio Manager Jan 2017 - Sep 2017
    Respond to support ticketsCreate support and marketing contentHost live webinars and meet and greetsAdmin and grow community
  • Dave Shay Photography
    Owner / Lead Photographer
    Dave Shay Photography Sep 2011 - Jul 2017
    Self-started photography & education company grown from $5K to $300K in revenueBuilt and trained individual teams for each event being photographed in 30+ states Client list includes: Barack Obama, Joe Biden, West Point Military Academy, Gavin Degraw, HGTV, and over 400 wedding clients across over 30 statesDonated 10% of all profit to homeless, poor, and those in need
  • Leica Camera Inc. | North America
    North American Digital Diagnostic And Repair Technician
    Leica Camera Inc. | North America Jan 2012 - Dec 2012
    Teaneck, New Jersey, Us
    Responsible for diagnostics, evaluations, and repair on all digital cameras for all of North America.
  • Fujifilm Medical Systems U.S.A., Inc.
    Endoscope Repair Technician
    Fujifilm Medical Systems U.S.A., Inc. Jan 2011 - Dec 2011
    Lexington, Massachusetts, Us
    Repair technician, incoming inspector, diagnostician. Full time repair technician, required knowledge of camera wiring, soldering, and design.On-Location testing, including form completion, and meeting QA/QC and FDA reguirements and regulations.Basic chemistry and use of chemicals (Making own epoxy, etching channels, cleaning, etc.)Basic picture adjustmentBasic knowledge of mechanical drawings ( red wire to red wire type soldering diagrams, parts location/finding part numbers for replacement)Experience in maintaining personal parts inventory.Responsible for scope overview to ensure any additional parts that could be in better condition were removed, located in repair manual, and replaced before shipping back to customer.Airtight and watertight testing of all scopes.Surpassed all other training technicians in productivity, and had #4 production rate of entire company technicians in first 2 months. Fully trained in a year long training process in Endoscope Repair in 3 months.

Dave Shay Skills

Photoshop Photography C++ Testing Networking Public Speaking Sound Time Management Training Camera Editing Teaching Soldering Research Os X Team Leadership B2b Marketing Social Media Webinar Development Customer Success Creative Content Creation Corporate Blogging

Dave Shay Education Details

  • Alliance University
    Alliance University
    General Education
  • County College Of Morris
    County College Of Morris
    Humanities
  • Pope John Xxiii
    Pope John Xxiii
    High School Diploma

Frequently Asked Questions about Dave Shay

What company does Dave Shay work for?

Dave Shay works for Cdata Software

What is Dave Shay's role at the current company?

Dave Shay's current role is Customer Success and Operations Leader with 12+ years experience building teams and turning customer voice into business growth. Seasoned storyteller with an entrepreneurial spirit and curiosity mindset..

What is Dave Shay's email address?

Dave Shay's email address is da****@****ail.com

What is Dave Shay's direct phone number?

Dave Shay's direct phone number is +197386*****

What schools did Dave Shay attend?

Dave Shay attended Alliance University, County College Of Morris, Pope John Xxiii.

What are some of Dave Shay's interests?

Dave Shay has interest in Hey By Susie Bulloch, The Cary News, Pastor Andy Thompson, Blue Moon Brewing Company, Southern Bride And Groom, Matthew Mercer, Nc State University, Morrisville Campus, Straton Hall Events, Town Of Cary.

What skills is Dave Shay known for?

Dave Shay has skills like Photoshop, Photography, C++, Testing, Networking, Public Speaking, Sound, Time Management, Training, Camera, Editing, Teaching.

Who are Dave Shay's colleagues?

Dave Shay's colleagues are Erjol Sulku, Jeremy Seward Smith, Renato Bala, Yajush Tewari, Justin Blackburn, Freda Salatino, Gloria Lulja.

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