Dave Shields Email & Phone Number

Ithaca, Ny, Us

Ithaca, Ny, Us

Chicago, Il, Us

• Responsible for strategic direction and sprint-to-sprint results of software quality programs• Developed software testing strategy and architecture to properly implement the Agile Testing Pyramid to improve software quality, up time, and customer satisfaction• Righted the team’s testing pyramid by shifting focus onto unit testing and integration testing while educating team in testing theory and methodologies• Initiated technical debt burn-down project to enable continued development of existing code base while mitigating risk to customer satisfaction• Re-designed team structure to improve testing efficiency and overall software quality• Functioned as “voice of quality” championing quality in all aspects of engineering team’s work• Developed metrics reporting system to track improvements resulting from software quality initiatives• Working with DevOps influenced deployment process and pipeline implementation in pursuit of a continuous deployment model

Chicago, Il, Us

Taking software performance and quality to the next level by leading the organization toward rigorous development practices, advanced testing capabilities leveraging machine learning and AI, and creating a culture in which quality is an engineered outcome.• Initiated a two-pronged strategy comprised of Defect Prevention Initiatives and Testing Modernization Roadmap to increase quality while reducing risk• Instigated engineering culture change to enable software sustainability by implementing various software quality strategies• Developed and iterated on a defect prevention program including common training, adherence to Scrum, incentive programs, and engineering cultural enhancements to streamline and standardize software development at a low Cost of Quality• Built a culture of defect prevention to make it second nature• Created Field Testing program for mobile location-aware products to thoroughly test products under real-world circumstances• Executed an organizational process improvement program to enable teams to be truly cross-functional and self-sufficient per scrum• Reconfigured team to support the two-pronged strategy for talent and cultural fit with optimal productivity; hired an operations manager and re-allocated testing resources

Chicago, Il, Us

• Led development of mobile driving behavior software component from its birth to its current implementation on 30M mobile phones to gather driving behavior data en masse (300M driving trips collected weekly)• Grew product from MVP to a mature multi-platform collection of products enabling driver safety and driver scoring products• Served as Manager, Product Manager/Owner, Lead Engineer, Customer Success Manager, and Lead Architect delegating responsibilities over time as product and team grew • Developed and cultivated a highly effective global team as it grew from 2 to ~40 engineers, data scientists, and product managers• Delivered consistent high level of customer service directly to internal and external customers• Managed HR aspects of employee performance and compensation• Managed budget

• Co-developed iOS prototype app designed to drive automotive service revenue for car dealerships; the app collected OBDII data to determine vehicle service needs. (Patent pending)• Led team of 6 Android Developers in the delivery of the Marriott flagship reservations app; the global hotel chain had combined revenue throughput of over $2 billion ranking it third in the world in ecommerce traffic• Turned around a crucial client relationship through use of excellent interpersonal skills, “bedside” manner, and customer service focus• Initiated and delivered remediation of code base through strong client leadership and crisis management skills• Established quality control checks and balances process• Maintained high standards of code quality through team coding practices and developer coaching• Launched app on time with over 99.99% availability to customers

• Conceived and developed iPad app known as PictureProo Use Case: Enables photojournalists to file images from a mobile device, eliminating a large tedious process historically carried out on time sensitive news topicso Adoption: Put to practice by photographers with USA Today, Associated Press, CNN, Reuters, the White House Press Corp, and others to file photos for news publication moments after taking them via a mobile solutiono The Humble Brag: PicturePro was used to cover President Obama, the Boston Marathon bombings, the Indy 500, the NFL, MLB, and NBA, as well various political figures such as New Jersey Governor Chris Christie, Queen Elizabeth II, and other members of the British Royal Familyo The Numbers: Grew to approximately 500 users in 36 foreign countries; no longer for sale• Designed and developed various websites for professional photographers• Maintained freelance photography customer base with both national and local news outlets

Chicago,, Il, Us

Aug. 1999 - Nov. 2001: Sr. Architect• Developed large-scale call center architectures to support Customer Relationship Management for credit and home service businesses• Led and mentored teams during crisis situations• Created architecture best practices and methodologies• Formulated and led “Architecture Boot Camp” training programAug. 1998 - Aug. 1999: Sr. Telecom Manager (Sears Credit IT Division)• Led 5-person team in operations, support, maintenance, and development of telecommunications infrastructure for Sears Credit call centersJan. 1997 - Aug. 1998: Sr. Network Architect• Created data network architectures in collaboration with outsourcing partner for 3500 site retail, credit, automotive, hardware and home service businesses• Served as key negotiator for $40 billion voice and data network services contractFeb. 1995 to Jan. 1997: Sr. Manager, Advanced Technology (Sears Retail Division)• Spearheaded the research and development of advanced retail technologies; managed team of 5 for the project• Proposed and implemented “in-sourcing” of 800 site technology roll-out support resulting in approx. $1M cost take-out• Developed creative solutions resulting in significant cost reductions; two-time winner of the corporation-wide cost take-out award for these successes