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Dave is an IT professional working until end 2023 as Customer Success Director for Vista Group, the worlds leading supplier of software solutions to the cinema industry. He is a "solution provider" in the truest sense of the word, matching business requirements to process and technology. Previously at Vista, Dave was a product director, account and channel manager with responsibility for regional and strategic operations with more than 22 years supporting the growth from a handful of employees to a staff of 650+ and customers in 90+ countries.His background is in manufacturing systems, software implementation, development and consulting. Has performed in a variety of consulting roles for several international companies, and also been responsible for growing solutions businesses in multiple territories.His current role is focusing on the interaction and understanding between Vista internal stakeholders and their customers to maximise the value generation for both parties. This has required extensive travel to UK, Europe, USA, South America and South Africa giving him a unique global perspective to business and customer relationships.
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Customer Success DirectorVista Jun 2020 - Dec 2023Auckland Central, Auckland, New ZealandAs Customer Success Director Dave works with both internal and external stakeholders to ensure the best outcomes for the Vista customers. This involves working with the Product Team as a voice of the customer, leader, mentor and product expert, as well as assisting significant projects as a subject matter expert, consulting with customers on how to achieve outcomes and also working with support and development in an Agile environment to make sure we are delivering accurate and timely solutions. -
Head Of Customer SuccessVista Entertainment Solutions Limited May 2016 - Jun 2020Auckland, New ZealandDave is responsible for maximising the value gained from the relationship between Vista and its customers. Providing business consulting, understanding processes and pain points, providing strategic product direction, guidance as to operations and usage through understanding the cinema marketplace and what is happening in all parts of the globe.In addition managing strategic directions with the product and development teams down to participating in design and UX decisions for both Digital and on premise platforms.In addition acting as a primary resource for guidance to engineering API integrations to third parties and financial systems.
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Product DirectorVista Entertainment Solutions 2014 - May 2016Auckland, New ZealandResponsible for maintaining strategic product vision, interfacing with customers and the marketplace to understand where Vista needs to go. Dave provides that direction to the Vista organisation by clarifying and prioritising high level objectives for the product to the executive, development and marketing teams.
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Product ManagerVista Entertainment Solutions Mar 2002 - May 2014Vista develops software for cinemas and other entertainment businesses.Dave is a product manager with regional responsibilities for Canada, South America and Africa and account management for several of Vistas largest customers. He also helps drive product development and strategies, work with customers both pre and post sale to ensure their requirements are met and assist the sales and support channels.
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ConsultantCohesive Technologies Jul 2001 - Apr 2004ERP Software, Project Management, Pre-sales assistance, Implementation Consulting
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General ManagerMerit Solutions Ltd May 2000 - Jun 2001Merit was a reseller for Marcam / Invensys software Prism, Protean and Avantis which are manufacturing management and maintenance solutions focused on Process (food and chemical industries). Merit merged with Infinity Solutions after a year of operation.During Merits brief existence we expanded to take over the Australian support for these products and grew the business by 20%. -
DirectorMadison Systems Ltd Jan 1989 - Jun 2000Madison was New Zealands largest IBM AS/400 remarketer and supported and distributed a number of ERP manufacturing and financial solutions for some of new Zealands brand name organisations, particularly in the process manufacturing space.In addition Madison also had a large development team doing bespoke development in the Microsoft and Midrange markets, having a number of firsts including the first NZ e-Commerce development, the first NZ developed windows based touchscreen cinema software and also developments in the insurance industries. During his time at Madison Dave performed roles including running the Applications team, Support team, Project Manager and as a senior application consultant.
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Application ConsultantMarcam Solutions Inc. Oct 1997 - Feb 1999Pre-sales consulting for Marcam products Prism, Protean and Avantis based in Boston. -
Application ConsultantMars Group Services Apr 1997 - Apr 1998Supporting AS/400 manufacturing solutions on a contract basis based in Maidenhead UK
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Systems AnalystMars (Information Services Australia) Apr 1985 - Feb 1987Support and development work for manufacturing systems for the Mars group of companies - Uncle Bens, Mars Confectionery and Master Foods. -
ProgrammerAuckland Milk Corp. 1983 - 1985RPG programming moving into business analysis, PC apps and AS/400 integration
Dave Smith Skills
Dave Smith Education Details
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Long Bay College -
Computer Science -
Physics And Comp.Sci
Frequently Asked Questions about Dave Smith
What is Dave Smith's role at the current company?
Dave Smith's current role is Success through knowledge, relationships and focus.
What is Dave Smith's email address?
Dave Smith's email address is da****@****a.co.nz
What is Dave Smith's direct phone number?
Dave Smith's direct phone number is +120126*****
What schools did Dave Smith attend?
Dave Smith attended Long Bay College, The University Of Auckland, Auckland University.
What are some of Dave Smith's interests?
Dave Smith has interest in Education, Health.
What skills is Dave Smith known for?
Dave Smith has skills like Integration, Business Intelligence, Software Project Management, Software Development, Product Development, Erp, Account Management, Team Leadership, Manufacturing, Sql, Business Analysis, Management.
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