As VP of Technology, I play a key role in directing acquisition technology work stream while orchestrating all Cyber Security, Corporate IT, Systems, Data, and Solution Architecture procedures across whole group. I control decisions on strategic growth initiatives, product direction, innovation, roadmap design and execution, strategic partnerships, M&A, as well as company policies and procedures.Key accomplishments:• Steered business development by serving as member of executive leadership team tasked with devising strategies to grow Ideagen Plc resulting in the development of the company from employing 200 staff members with share price of 70p to industry-leading business with valuation of £1.1B and over 1K employees globally.• Saved ~£250K, while governing technology budget of £5M, through unifying and streamlining business systems.• Established and coordinated new data and systems team aimed at owning core business systems and supporting transition towards fully data-driven decision-making process.• Championed bespoke software purchasing process, enabling data and systems team to collaborate with stakeholders on requirements and business case creation, modernising procurement procedures and recording measurable returns on investments.• Campaigned for integration of Zoura, subscription management and billing platform, by restructuring instance of company Salesforce.• Outlined and executed strategic direction for Bring Your Own Device (BYOD) initiative, balancing end-user requirements with safeguarding confidentiality, integrity, and availability of business data.• Partnered with external entity, Cybanetix, to advance cyber security operations centre by transitioning services to 24/7, hybrid-model, unburdening and enabling team to direct efforts toward future endeavours.

In this position I oversaw operations and enhancement of acquisition procedures, from technological perspective. I restructured and deployed due diligence processes as well as refining acquired business onboarding activities.Key accomplishments:• Designed brand new strategy for technical due diligence, enhancing depth and quality of data collection resulting in more streamlined integration procedures.• Allied with Cybanetix in implementation of structured cyber security maturity evaluation and static code analysis scan of all acquisition targets to recognise and mitigate possible technology risks.• Commanded integration initiatives for eight acquisitions which included people, processes, and systems.Following the completion of an acquisition working closely with internal technology teams to integrate the acquired business

In this role I headed global team of ~90 specialists, owning accountability for three key business areas, while cooperating with senior leadership team. I controlled, on-premises and hosted, initial installations of company software, overseeing any future updates and customisation deployments. I supervised technical services team during report and custom document creation, business intelligence collection and analysis, data migration initiatives (internal and external), and customer assistance concerning product API usage. I governed functional and technical customer support team, facilitating achievement of clients' business requirements through utilisation of company software and services.Key accomplishments:• Improved customer satisfaction from 70% to 90% and SLA performance from 35% to 85% by pioneering 'follow the sun' 24/7 support strategy, restructuring existing support team, and onboarding new international team to build capacity and ensure coverage of all customer experience areas.• Augmented overall team output by 15% through purchase and execution of new professional services automation (PSA) tool.• Championed professional development and succession planning by restructuring support team to create scalable structure allowing growth of all team members through technical and leadership development.• Secured purchase and led implementation for new intelligent integration platform (SnapLogic), leveraged to optimise onboarding of acquired business data and migration of customer information.• Pioneered implementation of world-class suite of support tools such as Zendesk, LastPass, and 3CX Virtual Telephone software attaining efficiencies of more than 200 people-days per year.

Working as part of the Service Delivery team I led two teams responsible for Implementations and Technical ServicesThe Implementations Team are responsible for the initial installation of our software, either on-premise or hosted, as well as any future upgrades and customisation deploymentsThe Technical Services Team provide technical expertise in the implementation of reporting & business intelligence, the creation of custom document templates and assisting customers in the use of the APIs available within our solutions

During my time in this position I organised and managed company solutions architecture, collaborating with business and technical teams when actuating business requirements into realistic solutions founded upon current and future technical infrastructure. I directed establishment of platform or framework required to build solutions, determined risks, solving business problems, and overseeing programming, testing, and integration of software systems.Key accomplishments:• Orchestrated transition of SAP Hybris to core of technology landscape, worth over £20M, while acting as technical leader for Fix Digital business work stream.• Collaborated with CTO and key senior IT managers in establishment of new three-year technology strategy, in support of business goals.• Devised robust load assessment strategy to ensure Maplin website was equipped to manage increased volumes of traffic.• Facilitated creation of new payment format permitting customers to pay for products online, circumventing physical checkouts and streamlining customer experience.• Established architecture modernisation initiative for multiple legacy systems, including EPoS, pricing, promotions, and product information management, transitioning complex applications to new or current commercial solutions.• Enhanced operational efficiencies by overseeing migration of hosting to Amazon Web Services (AWS) and leveraging the auto-scaling of AWS to bolster performance and introduce annual cost savings of £150K.

Oversaw and managed all activity related to content, operation and general administration of the Maplin websites. This included content, creative and Customer ExperienceWorked with the Marketing, IT and Web Trading teams to deliver the best online and omni-channel experience for customers

In this role I guided team of .Net developers in running and optimising bespoke web platform. I optimised website performance, scalability, server-side code, and systems while overseeing integration of various website improvement initiatives. I coordinated company-wide SAP Hybris implementation project, evaluating key business processes and requirements necessary to successfully implement SAP Hybris.Key accomplishments:• Generated elevated levels of site uptimes from 89% to 98% by devising strategy which used deep data and log analysis to maintain and improve the bespoke .Net web platform.• Bolstered search functions on Maplin websites by introducing and implementing Oracle Endeca.• Initiated new e-mail delivery service, SendGrid, revamping delivery of marketing e-mails to customers and generating £2M in annual revenue through daily e-mails.• Advanced site performance and code deployments, utilising Memcached to implement distributed caching solution.• Enhanced customer experience by incorporating website card payment services.

Worked with the Development Director to create strategic business processes and to build a technology strategy for the business. Heavily involved in the sales and account management lifecycle as well as being a champion for new technology and innovation within the business

Responsible for overseeing the quality of all work carried out by Front End Developers, Developers and Senior Developers

Responsible for one of the company's largest clients in all aspects of the working relationship. This included project management and requirements gathering through to delivery and deployment. Also provided advice and guidance to other members of the development team

Responsible for the analysis of systems requirements and the delivery of internal and external web-based applications and information systems both for the organisation and its partners, to specification and on time in an often changing environment