Dave Super Email & Phone Number

United States

Erie, Pa

Implement and monitor uptime and performance across the server infrastructure. Both on premise and in the cloud. This includes creating customer monitoring and alerting rules for services and applications.Coordinate and implement patch management across the server infrastructure which included Windows and Linux servers that were on premise and Azure cloud based.Install, upgrade and migrate a variety of business critical applications without business interruption. Also tasked with investigating and mitigating issues with the applications and services while also providing user support.Configure, support and monitor multiple site to site VPNs to remote locations and cloud services.Manage user, groups and permissions in Active Directory.Help to manage domain names, DNS and SSL certificates for multiple unique domains.

Administrate and manage small enterprise network comprising multiple locations.Administrate and manage:100+ workstations comprising a mix of Windows and Macintosh computers.15+ server in a mixed physical and virtual environment.On premise hybrid telephone system.Provide desktop support for end users.Provide business support for a variety of applications including from the primary advertising business system and primary circulation business system.Manage and maintain virtual environment and SAN storage across the business.Manage and maintain relationships with technology vendors and other technology partners who provide service to our company. Manage technology expenses across our company.

Provide support for advertising business system. Support included end user support as well as new business configurations and development.Provide support for Editorial publishing CMS system. Support included end user support and development.Assist in support with desktop computers and enterprise network.

Coordinated layout of the newspaper. This included sectioning and page count.Managed communication between the advertising and editorial departments and worked to accommodate requirements from both groups when planning daily editions of the newspaper.Supervised between 5 - 10 employees through my tenure in the department. Handled hiring, firing, scheduling and discipline. Performed employee reviews.Developed and implemented workflow procedures to efficiently process all stages of the newspaper pre-press department and provided support for printing of the newspaper.

Erie, Pa

Build advertisements to customer spec using a variety of systems of software. Systems included Sun CAMEX workstations and Macintosh computers. Software included Adobe InDesign, Quark Express, Aldus Pagemaker and CAMEX.Train other printers to use Macintosh computers for ad markup as department transitioned away from the CAMEX publishing system.Assemble pages for the newspaper.Create printing plates for newspaper printing press.

Erie, Pa

Managed small fleet of desktop computers for customer use. Included mix of Windows and Macintosh computers. Also installed and updated variety of software used in desktop publishing.Deployed new computers into the customer environment.Process customer orders at the Computer Services desk.Provide excellent customer service.

Education record

Computer Science

Political Science

Education record