Dave Sutton Email & Phone Number

Bridgwater, Somerset.

In my current capacity, I lead operations, managing the delivery of 15 hard and soft services, design and enforce service level agreements (SLAs), and establish and monitor vital KPIs. I select, recruit, and train team members, management and supervisors, and operatives for a staff of 20+, supporting comprehensive coverage across multiple services during high-volume times. Additionally, I maintain records and monitor staff to ensure comprehensive regulatory and policy standards and requirements; produce detailed financial reports, P&L, forecasting, and reconciliation; and administer the NEC3 contract, utilising CAFM system CEMAR and producing health and safety reports to secure experience consistency and continued operational success.Key accomplishments include…~ Aided the strategic development and financial oversight of a £1.5M+, 15-service facilities contract.~ Earned a reputation for honest, proactive service delivery and communications with clients and customers as well as all levels of team members and staff.~ Consistently delivered year-on-year savings over the six-year contract lifetime.

Bridgwater, Somerset

In my early role at Hinkley Point A Site, I captained the design and implementation of service standards to ensure optimal operations for a 150-seat restaurant, commercial coffee bar, hospitality, and vending service. I provided expert leadership and support for staff restaurant, vending, and hospitality services used by up to 200 staff members per day, marketing, merchandising, and purchasing a variety of products to meet customer needs. I also aided the development of team units, payroll operations, internal and external audits, and presentations, delivering key data in district meeting briefings; contributed to newsletter communications and content, and answered queries and complaints via phone; trained and mentored a ten-person team, providing detailed information on company and regulatory policies and procedures; and enforced health and safety guidelines across all activities.Key accomplishments include…~ Drove highly successful initiatives which boosted profit generation, revenue, and footfall through strategic service transformations.

Market Drayton, Shropshire

During my time with Autograph Food Services, I directed the successful operation of two campus canteens for a major food production centre. I led staffing and development initiatives; recruiting, training, and leading a 20-person team, ensuring comprehensive health and food safety regulatory compliance. In addition to this, I co-ordinated and established schedules to maintain coverage in 24-hour facilities. Finally, I controlled budgets and purchasing, developed and executed strategic marketing and merchandising activities, and optimised sales and profits.