• Directs IT infrastructure, online banking and business application support teams for a $1B financial institution with 15 branches and 85,000 members• Leads technology operations, strategic planning, staff management, issue resolution, IT risk management, budgeting, and vendor management • Oversaw conversion from FIS/Miser to Fiserv DNA• Specializing in Project Management and actively working on PMP certifications. • Collaborates with internal stakeholders in understanding and addressing time-sensitive technology needs• Spearheads IT steering committee and drives technology initiatives and implementations • Established IT management plan, ensuring visibility of IT operations and realignment of IT and business lines goals• Negotiated multi-year technology contract with software partners; resulting in 30% annual savings• Manages $2M technology budget and operating expense in anticipation of technology demands • Heads technology department throughout annual regulatory exam with Division of Banks; resulted in number 1 rating three consecutive years, exceeding regulatory and management expectations• Meets regularly with Board of Directors to update them on current Technology and Cyber risks in the Credit Union• Delivered IT leadership, led application development, system operations, infrastructure, and IT security• Conducted technological research by studying organizational goals, strategies, practices, and user projects• Forecasted requirements, prepared annual budget, scheduled expenditures, analyzed variances and corrected issues; exceeded financial objectives by $100K • Established and managed centralized technology budget ensuring projects completed within guidelines• Executed strategies to standardize technology architectures by virtualization and storage area networks• Deployed IT security and disaster recovery plans, and managed vendor selection for enterprise systems

• Directs IT infrastructure, online banking and business application support teams for a $1B financial institution with 15 branches and 85,000 members• Leads technology operations, strategic planning, staff management, issue resolution, IT risk management, budgeting, and vendor management • Oversaw conversion from FIS/Miser to Fiserv DNA• Specializing in Project Management and actively working on PMP certifications. • Collaborates with internal stakeholders in understanding and addressing time-sensitive technology needs• Spearheads IT steering committee and drives technology initiatives and implementations • Established IT management plan, ensuring visibility of IT operations and realignment of IT and business lines goals• Negotiated multi-year technology contract with software partners; resulting in 30% annual savings• Manages $2M technology budget and operating expense in anticipation of technology demands • Heads technology department throughout annual regulatory exam with Division of Banks; resulted in number 1 rating three consecutive years, exceeding regulatory and management expectations• Meets regularly with Board of Directors to update them on current Technology and Cyber risks in the Credit Union• Delivered IT leadership, led application development, system operations, infrastructure, and IT security• Conducted technological research by studying organizational goals, strategies, practices, and user projects• Forecasted requirements, prepared annual budget, scheduled expenditures, analyzed variances and corrected issues; exceeded financial objectives by $100K • Established and managed centralized technology budget ensuring projects completed within guidelines• Executed strategies to standardize technology architectures by virtualization and storage area networks• Deployed IT security and disaster recovery plans, and managed vendor selection for enterprise systems

• Conducted technology needs analysis and provided technical consulting to small businesses • Created servers, workstations, hardware & phone systems; installed/configured software and hardware • Managed client projects end-to-end utilizing 3rd parties, and provided server and PC troubleshooting • Built and maintained Windows 2003 servers, and established active directory and domains

• Directed IT support of call center infrastructure team; supported 500 local and remote TKT employees • Managed analysts, system administrators and contractors; coached, mentored and trained staff• Managed network, wired and programmed Avaya phone system • Responsible for triaging laptops, computer, servers, installing and troubleshooting software applications• Managed cross-functional projects involving non-technical departments such as R&D and Finance • Conducted root cause analysis and troubleshooting, and recommended solutions to senior managers

• Provided technical support; handled vendor relations and new products requisition process• Managed four technical staff members that supported over 300 end users and a 7 server Citrix farm• Created new hire technical orientation; responsible for new laptop and computer clean-up deployment • Oversaw staff in managing call volume of roughly 100 incidents per day by phone and email• Led corporate cell phone program; issued new phones, reviewed bills, and adjusted calling plans • Managed Blackberry and Treo phones and servers; delivered productivity and trends reports to leadership