Dave Torres Email & Phone Number

Auckland, New Zealand

Job Roles/DescriptionProvide strategic business analysis and consultancy services. Working closely with business and technology stakeholders to gain in-depth understanding of business goals, and the context in which the business operates.Provide end-to-end organisational business analysis services by working across multiple business units, multiple platforms, tribes and squads, to deliver the total business outcome; incorporating business processes, people, governance and technology.Develop, lead and manage the business analysis for large, complex, high-profile projects or initiatives for systems, operational or process changes, which may take a significant time to achieve, defining and sharing an understanding of the business goal and outcomes.Provide leadership, coaching and support to Business Analysts and others, contributing to the growth of the overall Delivery Practice capability and competence.ResponsibilitiesCurrently working as Enterprise Business Analyst for APRA CPS230. Worked as Enterprise Business Analyst and acting Project Manager for Deposit Takers Act (DTA) Project.Worked as Senior BA on One Giant Leap Project. Responsible for leading and managing ~10 Business Analyst across various workstreams. EBA Buddy of 15 BA and Senior BA. Responsible for couching and mentoring buddies.Introduced and implemented Business Process Mapping Standards and Templates using selected BPMN notations. Leadership: Runs and manages Business Analysis Community of Craft (BA CoC) monthly practice meeting.Leadership: Company-wide Business Analysts Newsletter - QuickBytes. A monthly newsletter that features BAs of the month, interesting BA industry articles, and BA events within ASB and around Auckland.

Auckland, New Zealand

Job Roles/DescriptionWorked as Senior BA on digitalization of Institutional Banking Products. A Digital Transformation project to enable digital self service offering to the Bank's commercial customers. Responsible in the analysis, understanding of business requirements. Completion of business analysis activities such as information elicitation, documentation and management of requirements, wireframe of proposed UI designs, conduct and support in testing, process mapping and change transition.Previously worked on various FMA and RBNZ compliance projects such as FSLAA, CCCFA and GTIR to analyze and synthesize information, create end to end business process maps to understand current state and to demonstrate future processes.Other project includes VISA Card Simplification and Banking Packages Simplification. Responsibilities:• Perform data gathering, conduct workshop, facilitate meetings and produce documentation.• Write Business Requirements Document, Functional Specifications, and Test Specifications. • Draw Data Flow Diagrams, Business Process Flow and Process Mappings.• Document existing (Current State) and propose (Future State) processes.• Work closely and proactively with technical and development teams, in system testing and assist user acceptance testing. • Secure sign-offs of necessary of BA documents throughout the lifecycle. • Facilitate, participate and contribute on stand up and status reporting.• Ensure that assigned business analysis activities are conducted and completed within timeframe.• Ensures that outputs and benefits are clear. Identified products provide business efficiencies.• Develop requirements that are fit-for-purpose, accurate and display an understanding of the financial implications to the project.• Assist with activities in implementing the change and transition to BAU.• Adhere to ANZ policy and procedures and display an understanding of project and program practices and governance.

Wellington, New Zealand

To provide BA services for the development of effective solutions for business initiatives, including new products and services and additions to existing products and services. Manage project activities such as requirements and data gathering in workshops and meetings, write specification, support testing activities, and implementation. Identify changes in business processes relating to implementation of new software package for Business Markets and Business Banking.Responsibilities:• Perform data gathering, conduct workshop, facilitate meetings and produce documentation.• Document existing (Current State) and propose (Future State) processes.• Work closely and proactively with technical and development teams, in system testing and assist on user acceptance testing. • Junior analyst mentoring giving feedback and work reviews.• Write business requirements document, functional specifications, technical specifications, test specifications, as required. • Write User Stories, Data Flow Diagrams, Process Flow and Process Mappings.• Secure sign-offs of necessary and appropriate BA documents throughout the lifecycle. • Facilitate, participate and contribute on stand up SCRUM meetings and status reporting.

Auckland, New Zealand

Job Roles/DescriptionUndertake BA services relating to project activities such as requirements and data gathering in workshops and meetings, write specification, enhancement documents, support testing activities, and implementation. Identify data mapping and data conversion validation and changes in business processes relating to implementation of new software package for Student Administration.Support Business as Usual (BAU) for PeopleSoft - Campus Solution 9 (CS9) and Centre for Continuing Education (CCE). Work closely with users, analyst and developers and 3rd party partners in resolving both business and technical issues. Mentor Business Analyst, for CCE project, by performing document reviews.Responsibilities:• P• Perform data gathering, conduct workshop, facilitate meetings and produce documentation.• Conduct data mapping and data conversion validation• Document existing (Current State) and propose (Future State) processes for CCE.• Work closely and proactively with 3rd party partners, technical and development teams, in system testing and assist on user acceptance testing. • Support CS9 enhancement activities by performing peer reviews of specifications.• Handle transitions from project mode to business-as-usual.• Conduct functional training of the software package acquired for the business owner.• Participate and support in PeopleTools upgrade activities by performing assigned testing tasks.• Business Analyst mentoring and coaching for CCE project giving feedback and work reviews.

Manila, Philippines

Job Roles/DescriptionGlobe Telecom – responsible for engaging business units, managing stakeholder, setting expectations, project reporting, issue resolution, and conflict management and resolution for various Retail Projects in SMS (text messaging), VoIP and International Roaming Compliance Projects.Responsibilities:• Liaise, conduct engagement via workshop and meetings with Stakeholders, Project Sponsor, Marketing, Infrastructure, Information Solutions Team, Billing and Technical Team to obtain, analyze business requirements. • Understand, validate and confirm project scope to enable requirements analysis and project activities.• Work with business users and IT team to define project scope, data requirements, workflow, as well as identifying process mapping and establishment of project success criteria.• Diligently document the project based on standards and methodology of the company for possible process and business change. Lead the articulation of business needs and the facilitation of business and system solutions to PMO.• Translate and manage business requirements into Functional Documentation and monitor changes as the project progress in the SDLC. • Identify project assumptions, limitations, risk, corresponding resolution and escalation points. • Provide cost and benefit analysis if required.Project Management responsibilities:• Stakeholder management via conducting working groups, steering committee meetings, issue and risk resolutions.• Define and monitor project plan ensuring project team is informed of deliverables and is involved.• Prepare work estimates and work breakdown schedule using MS Project.• Monitor and control project activities are within agreed timeframes. • Perform project reviews and status reporting to project team and stakeholders. • Build and maintain rapport and good relationship with stakeholders and project sponsors.• Issues and change management.

Singapore, Singapore And Manila, Philippines

Job Roles/DescriptionA key team player in a global team that implemented in a Business Transformation Project called Global Financial Information Standard (GFIS), a Deutsche Bank (DB) methodology, from Source System Feeds to downstream systems (Business Data Warehouse and SAP) based on Extract Transform Load (ETL).Responsibilities:• Travelling to Singapore and Australia for data gathering activities for development of : Business Requirements Document and translate to Functional Specification Document,  Source data to target data mapping and data validation  Definition of corresponding Business Rules (BR) validations. • Carry out detailed investigation, analysis, documentation of processes and procedure through Data Flow Diagram (DFD).• Provide gap analysis per BRD and Functional Definition and BR template.• Identify, build and facilitate training on new business process, policies procedures and guidelines.• Junior analyst mentoring. Responsible for work feedback, document reviews and professional development plans.Project Management responsibilities:• Engage Business Units and manage stakeholder updates and reports, issue and risk resolution. Produce and conduct project status reporting.• Define and monitor project plan ensuring project team is informed of deliverables and is involved.• Prepare work estimates and work breakdown schedule using MS Project.• Monitor and control project activities are within agreed timeframes. • Perform project reviews and status reporting to project team and stakeholders. • Build and maintain rapport and good relationship with stakeholders and project sponsors.• Issues and change management.• Manage project issues, risk and prioritization and resource for resolution.

Toronto, Canada And Manila, Philippines

Job Roles/DescriptionSpecifically hired as BA for Business Process Outsourcing (BPO). Travelling to Canada for Canadian pension administration training, business analysis training and attend workshops for the project.Responsibilities:• Review and assess conversion packages from Technology Solutions Practice (TSP-Toronto). • Proactively conduct walk-through with programmers and coordinate with TSP-Toronto to confirm understanding of the conversion packages. • Write the following documents based on the BRD of conversion Packages: Functional Specifications,  Technical Specifications; and  Test Specifications• Ensure that Business (BRD), Functional, Technical and Test Specifications are in-synch with one another using Traceability Matrix.• Proactively raised inconsistencies and ambiguities found in all the specs. • Serve as a Subject Matter expert for developers during Development and Unit Testing Phases.• Mentoring and coaching of Junior Business Analyst. Responsible for work feedback, document reviews and professional development plans.Project Management responsibilities:• Stakeholder engagement and management via conducting working groups and steering committee meetings, issue and risk resolutions.• Define and monitor project plan ensuring project team is informed of deliverables and is involved.• Prepare work estimates and work breakdown schedule using MS Project.• Monitor and control project activities are within agreed timeframes. • Perform project reviews and status reporting to project team and stakeholders. • Build and maintain rapport and establish good working relationship with stakeholders and developers.• Issues and change management, conflict management and eventual resolution.

Job Roles/DescriptionHired to perform business analysis for In-House retail applications:1) India WebPointOfSale Commercial Insurance Project, and 2) AIG/AHA Singapore Office Commercial Lines Project.Responsibilities:• Business Analyst for India WebPointOfSale Project. A web based insurance application used for quote, cover notes and new business, renewals, endorsements and cancellation of application for AIG's Commercial Lines, Personal Lines and Accident and Health Lines.  Conduct data gathering workshops and meetings Write Business Requirement Documents  Write Reports Analysis and  Write Proposed Workflow for future state Identify data mapping and data conversion validation for conversion package• Travel to Singapore for BA activities for AIG/AHA Singapore Office Commercial Lines Project  Conduct data gathering workshops and meetings Write Business Requirement Documents  Responsible for profit and loss report analysis

Job Roles/DescriptionDevelopment of Philippine Government’s Service Insurance System policies and procedure’s Operations Manual. Covers process mapping for underwriting, claims processing up to pension administration. Responsibilities:• Business Process Re-engineering advisor.• Business process mapping. • Analysis of existing operating procedures from underwriting to pension administration.• Properly document existing procedures (current state) through Data Flow Diagram (DFD) using Visio and BPWin.• Identify process improvements (future state) and presentation of recommendations through DFD using Visio and BPWin.

Job Roles/DescriptionBA role in IT Software Delivery for London’s Swiss Re Life and Health Claim Administration Project and Taiwan’s Transportation Service – Train, Buses, Ferries for Taipei Govt Project.Responsibilities:• Quality Assurance Analyst for SwissRe’s Life and Health Claim Administration Project (Dec 2000 – Feb 2001).  Responsible for over-all compliance, consistency and quality control of all project deliverables based on defined Quality Assurance Plan and Strategy.• Contracts Analyst and Requirements Manager for Taipei Intelligent Contactless Card (May–Nov 2000).  Responsible and worked hard to categorize and classify more than 20,000 contract requirements identified in multiple contract documents.  Implemented a software tool – Rational Software’s Requisite Pro. Achievement:• As a result, the contract manager was successful in meeting a very important goal of creating a Contracts Database that can be use by the project team. The database is end user driven and has helped clarify and manage areas of potential contention in this US$3.7 million project.

Job Roles/DescriptionStarted as a Computer Programmer for Trust and Investment Banking System and progressed through as Project Manager in the bank’s technology department. Responsible in business engagement, managing stakeholder needs, managing technology partner engagement, and leading team of Systems Analysts, Programmers and Testers throughout the development lifecycle.Career growth and promotion from 1994 to March 2000 as follows: Aug 1998 – March 2000 Assistant Manager / Project Manager  Apr 1998 – Jul 1998 Supervisor / Systems Analyst Jan 1996 – Mar 1998 Programmer II Dec 1994 – Dec 1995 ProgrammerResponsibilities:• From Programmer to Project Lead for Trust and Investment Banking System. Data gathering requirements. Define and manage project scope. Document existing processes (As Is) and proposed processes (To Be) using data flow diagram using Visio as a tool. Define project plans, work schedule, deliverables, based on SDLC adapted by the bank. Responsible for system analysis and design, system development, testing, technical and user manual documentation. Conduct status project reporting to stakeholders and project team. Ensure project is delivered within the agreed quality, time and cost. Conduct user training.

Post Graduate Certificate In Business Administration, Business Administration And Management, General

Papers included Management, Quantitative Analysis, Accounting, Marketing and Supply Chain Management.

Bachelor Of Science, Computer Science

Education record