Dave Troeter Email & Phone Number

Miamisburg, Ohio, US

Grand Rapids, Michigan, US

• Primary responsibilities:
• Responsible for providing a world class customer experience for a large international machinery automation solutions provider.
• Manage all elements of a 24/7 customer service organization including customer care, field service, technical support call center and service parts sales.
• Lead a large dynamic cross functional team of over 200 empowered direct and indirect members.

Grand Rapids, Michigan, US

• Primary responsibilities:
• Full financial responsibility for a large national parts sales center.
• Lead, coach, mentor and train an empowered, customer centric team.
• Manage and control all aspects of international import and export for one of the largest small pack shippers in Michigan.
• Nurture exceptional relationships with foreign & domestic vendors, dealers and partners.
• Build strong relationships with key customers and generate new sales opportunities.

Grand Rapids, Michigan, US

• Primary responsibilities:
• Full financial responsibility for a fifteen-state region profit center.
• Interpret and analyze financial reports.
• Analyze business opportunities, prepare short & long term business plans and compile yearly budget.
• Hire, motivate, coach, mentor, train and supervise a diverse technical remote work force.
• Negotiate contracts, hire and manage subcontractors as necessary to meet project goals.

• Primary responsibilities:
• Manage all aspects of a multi-million dollar joint venture manufacturing startup producing CNC machinery. Negotiate supplier contracts, hire manufacturing team, set up plant, manage international supply chain, develop.
• Led the team that established all facets of the startup business including budgeting, reporting, accounting, staffing, training, manufacturing, purchasing, inventory control, international supply chain, production.
• Met or exceeded all startup goals with minimal capital investment by creatively using shared resources of partner companies.
• Coached, motivated, trained and mentored a highly engaged team focused on customer satisfaction resulting in the lowest quality issue cost in the entire group of companies.

Grand Rapids, Michigan, US

• Regional Service Manager - Western Region 1998-2003Primary responsibilities:
• Full P & L responsibility for a multi-million dollar regional profit center covering 12 states.
• Build and maintain strong dealer and customer relationships.
• Manage office staff, regional call center and dynamic technical field service force.
• Plan, submit and execute yearly business plan and budget.
• Travel extensively to monitor and ensure customer satisfaction.Major contributions:

Grand Rapids, Michigan, US

• Primary Responsibilities:
• Install, troubleshoot, repair and maintain complex industrial machinery in customer locations throughout the region.
• Instruct customer employees on machinery operation, programming, and troubleshooting techniques. Major contributions:
• Improved numerous products by recommending engineering changes.
• Completed over 30 capital equipment installations under budget and on time through effective on-site project management.

Assembled, tested and installed CNC/PC controlled capital equipment. Instructed operators and maintenance personnel. Performed field service and telephone technical support as required.

Bethesda, MD, US

Installed avionics, electrical and mechanical system upgrades on US Army and Air Force aircraft including AH-64, OH-58D, UH-60, and C-5 models based around the country.

Arlington, Virginia, US

Performed intermediate and depot level avionics maintenance. Supervised electrical component shop repairs and line maintenance of 121 aircraft. Served in operation Just Cause and Desert Shield/Desert Storm.

Mba, Business

Bachelor Of Science, Business Administration

Airframe Mechanics And Aircraft Maintenance Technology/Technician