As Community Manager, I administrated our client-facing networking communities and supported our associates through our intranet. My strong customer focus, collaboration efforts, and experience with online communication allowed me to help clients find the information they were looking for. I also supported and trained the space administrators on our intranet platform so their content was engaging, useful, and easily found. -Managed the largest online community in the healthcare industry, consisting of over 40,000 members and 2,000 resources.-Provided exceptional customer service that received recognition and awards for its high quality and satisfaction.-Trained and supported enterprise users on Press Ganey's intranet and employee experience platform.-Designed, developed, and implemented beautiful content-rich intranet pages for 40+ space administrators.-Created a Community Ambassador program to increase community utilization, engagement, and awareness.-Worked with Marketing and thought leaders to promote and share best practices and improvement resources.-Distributed a monthly newsletter to keep clients engaged and updated on community resources and popular discussions.-Worked with department leaders to create and implement employee recognition programs through our intranet platform.

As a Client Networking Specialist, I managed our online communities and updated the forums due to company need and healthcare trends. I also worked with individual associates to network their clients with high performing clients. I helped create Special Interest Groups, which were monthly or quarterly networking calls that focused on improvement in various healthcare settings.

Worked with client-facing teams and production teams to make sure reports were produced on schedule and shipped to clients in the correct manner. I also successfully piloted a new role that was later launched to over 100 employees as part of a new client support model.

I was promoted to this position to work directly with my supervisor to onboard new clients and support priority clients with their patient experience needs. I also helped mentor and train new employees for our team.

I was promoted to take on more high-profile clients and assist them with all of their patient satisfaction needs. Helped clients customize and update their surveys and created new surveys to support new contracted services.

I worked with existing clients and helped them update their patient satisfaction surveys and reports. I guided clients on their survey sampling and trained them on our reporting platforms.

As the Project Estimator, I worked with Design, Sales, and Production to route potential projects through the production floor. I coordinated print plate and cutting die costs, as well as any other materials or assembly work that needed to take place to produce the corrugated product. I also coordinated fulfillment projects that required the use of our assembly team.

Scheduled the entire production floor for a multi-shift operation to ensure clients received their corrugated products on time. Maintained ink supply and purchased stock ink and custom colors as needed.