As a Community Account Professional, I am responsible for amplifying thenumber of active subscribers and maximizing product penetration forComcast offerings, which included video, high-speed internet connectivity,and XFINITY Home. Other duties include providing sales support to designatedproperties, conducting regular phone calls and visits to newly built MDUproperties, managing and participating in on-site events to drive subscribergrowth, and addressing issues related… Show more As a Community Account Professional, I am responsible for amplifying thenumber of active subscribers and maximizing product penetration forComcast offerings, which included video, high-speed internet connectivity,and XFINITY Home. Other duties include providing sales support to designatedproperties, conducting regular phone calls and visits to newly built MDUproperties, managing and participating in on-site events to drive subscribergrowth, and addressing issues related to sales, product, technical matters,and customer service.Significant accomplishments include:• Recognized as one of the top 3% performers in residential sales,retention, and sales support throughout California as part of XfinityCommunities Elite program.• Played a key role in driving the sale and retention of Comcast productsand services by cultivating long-term relationships with property managers.• Expedited swift and effective resolution of various product and customercare issues, while serving as single point of contact for all mattersrelated to customer care, billing, and technical support.• Spearheaded highly successful online marketing efforts using variousdigital mediums, including Facebook, Twitter, mobile applications, and othersocial media platforms. Show less

Provide ongoing T-Mobile product and service, and customer service consultation at Retail Partner Sales locations. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.Represent T-Mobile and develop and manage positive business relationships with management and employees at assigned partner locations. Consult with store… Show more Provide ongoing T-Mobile product and service, and customer service consultation at Retail Partner Sales locations. Coach for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement. Engage in side-by-side selling.Represent T-Mobile and develop and manage positive business relationships with management and employees at assigned partner locations. Consult with store managers in their development of monthly detailed business plans for each assigned location, seeking consensus on monthly T-Mobile goals. Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership. Meet regularly with store management (including site visits with frontline employees), serving as a point-of-contact for business consultation, and point of escalation for questions or issues including individual customer issues.Grow sales performance and other key metrics through sales and marketing promotions. Develop and manage in-store promotions, coordinating with appropriate personnel, including Store Management and employees, and T-Mobile Event Representatives. Partner with T-Mobile managers (RAMs, etc.) and store managers to ensure correct product mix and quantities. Ensure proper merchandising at locations, including product placement, maintenance, and brand compliance.Participate in retail partner's weekly District Manager's sales meeting. Provide regular reports to Sale Leadership. Participate in and complete required Sales training. Show less

As a Sales Development Representative, my focus was on performing salesdevelopment functions, which included offering ongoing product and serviceguidance, providing training for skill enhancement, and building productiverelationships with other retail partner sales locations. In addition, I alsoapplied various sales techniques for driving learning and engagement,conducted side-by-side selling and table events, and defined monthlybusiness plans.Significant… Show more As a Sales Development Representative, my focus was on performing salesdevelopment functions, which included offering ongoing product and serviceguidance, providing training for skill enhancement, and building productiverelationships with other retail partner sales locations. In addition, I alsoapplied various sales techniques for driving learning and engagement,conducted side-by-side selling and table events, and defined monthlybusiness plans.Significant accomplishments include:• Earned distinction for delivering more than 400% growth for the businessby being the first to conduct a five-day event in Northern California duringthe Walmart Takeover Events.• Commended with the Leadership Development Award in 2014 for outstandingwork as mentor to future leaders in the company as part of the 2014 CareerDevelopment Program.• Outperformed individual and team objectives in terms of postpaidactivation sales and customer service ratings, while serving as aconsultative point of contact for high-level escalations.• Elevated the skill set of sales associates in building rapport withcustomers and conducting solution selling by training them on how to askproper questions and how to effectively close a sale.• Streamlined operational objectives for more efficient, coordinated actionby translating broader business goals into clear collaborative aims toimprove collaboration with other groups. Show less

Lead sales team in achieving monthly targets by offering consultative coaching for frontline retail associates. Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing team.Exceed individual and team goals in postpaid activation sales and customer service scores. Execute backend operations including inventory management, P&L, and compliance to audit guidelines. Recognize performance in the areas of sales traffic conversion, customer… Show more Lead sales team in achieving monthly targets by offering consultative coaching for frontline retail associates. Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing team.Exceed individual and team goals in postpaid activation sales and customer service scores. Execute backend operations including inventory management, P&L, and compliance to audit guidelines. Recognize performance in the areas of sales traffic conversion, customer service surveys, and year-over-year sales. Serve as consultative point of contact for store personnel in all relevant escalations. Provide general administrative support for manager of retail sales. Track store key performance indicators, capitalizing on strengths and coaching for development. Show less