CGFNS International Inc., Philadelphia 2/24 – PresentSr. Project Manager Demonstrated expertise in leading high-impact projects that drive innovation and operational efficiency, focusing on service launches, certification programs, data governance, and project management enhancements.• Global Rehabilitation Nurse Certification Program: Collaborated with stakeholders to create a study guide and exam, and partnered with IT to develop a streamlined application process. View Project• Educational Database Revitalization: Spearheaded the initiative to enhance data governance within Salesforce, led a team of seven to clean records, generated maintenance reports, and utilized Power BI to identify and merge duplicate records.• Project Mercury: Served as IT Project Manager for the organization’s largest initiative to overhaul the application experience, coordinating with a third-party vendor to gather requirements and develop an enhanced UX/UI design.• UAT Testing Implementation: Facilitated the integration of User Acceptance Testing into sprint cycles, ensuring thorough internal and external testing.• PMO Office Development: Contributed to the establishment of a new PMO office and successfully rolled out Asana to enhance project management efficiency.

• Integral member of the team that launched a new division of labs in the UK. Worked closely with commercial and marketing teams to ensure devices were integrated into the hospital’s IT network.• Contributed to roll out of Agile methodologies to one of the development teams, introducing and adhering to a two-week sprint cadence. • Developed and implemented the ability to order lab consumables through the company’s UI in the US. Including coding, labeling, and marketing for all Point of Care items. • Introduced a new QA testing protocol for two separate development teams leading to more successful releases. • Cleared the backlog of over 60 items that were more than a year old and allowed the company to begin to sunset its legacy product.

Led multiple cross-functional departments as well as budgeting/forecasting and staff management, structure, and development. Owned 15+ products while managing as many as 6 programs for special projects that included onboarding, data integrity, production support, website design/management, and print operations. Headed large team in onboarding of all ancillary products which encompassed Multiple SaaS Communication Platforms, Credit Card Processing, Lab Integrations, and Pharmaceutical Marketing Programs.• Spearheaded 35 employees across the product implementation lifecycle, generating $55M+ in topline revenue with $2M operating budget.• Introduced implementation workflow that reduced onboarding time for Rapport product 84%, boosting go-live monthly averages from 13 to 90 units.• Created cross-location, cohesive culture, unifying teams with 30-year history as #1 and #2 marketplace competitors through transparency, leveraging team talents across 15 product lines, and engaging conflict resolution skills in promoting collaboration.

Headed account management team in customer success style work that included ownership of full digital suite of communication products, print reminders, and special projects.• Combined siloed departments, developing team into respected, one-stop resource, leveraging group’s earned trust in upselling / cross-selling additional offerings.• Restructured groups into single Account Management team, reducing headcount from 22 to 14 FTE, improving productivity and customer experience.• Enhanced sale-to-billing cycle 83% by engineering process that reduced average onboarding time from 60 to 10 days.• Architected operational backbone of business by auditing Siebel CRM and building dedicated workflows supported with training and documentation, serving as source of truth for 26 product lines that generated $30M in annual topline revenue.• Piloted trade marketing processes, sourcing products for pharmaceutical partners for programs like Boehringer-Ingelheim’s (formerly Merial) and Client Connection (largest, longest-running direct mail campaign in veterinary industry).

Held leadership role with one of the first companies in veterinary industry to automate printing of monthly vaccine reminders fused with nationally recognized publication, HealthyPet Magazine. • Generated $15M in top-line revenue from 4K+ animal hospitals, improving retention rates by enhancing onboarding and support processes.• Boosted seasonal newsletter sales by building pipeline in CRM and engineering forecasting tool, processing 1M+ seasonal HealthyPet magazines.