Dave Walent Email & Phone Number

Fort Wayne, Indiana

Responsible for all aspects of sales operations at Sweetwater Sound, including but not limited to:• Participating in the training and coaching of a force of over 400 sales engineers to ensure continuous delivery of the best customer service in the industry, with a laser-focus on customer relationships• Data analysis of all aspects of our sales process to identify patterns and maximize opportunities for growth and improvement

On any given day, I perform an astounding number of duties, including:• Making 80 to well over 100 outbound phone calls to: discuss new orders placed over the internet, ensure proper delivery of shipments, develop new customer relationships, and maintain relationships with my existing customers.• Managing my database of 7,000+ customers to ensure everyone is being taken care of.• Assisting the customers of other Sales Engineers who may be out of the office or assisting another customer.• Explaining to customers concepts of music technology such as digital audio recording, sound synthesis, MIDI, guitar tone, or countless other topics.• Following up on issues that arrive throughout the day via phone and e-mail.• Configuring the wiring and required products for customer projects.• Attending a training session on the latest gear or software program.• Researching to find the ideal product for a customer's unique need.• Designing and specifying a sound system for a school auditorium, church, concert venue, or any manner of customer scenarios.• Giving a tour of Sweetwater's headquarters to a customer visiting from out of state.• Troubleshooting a problematic gear issue, or working with our Tech Support Department to provide assistance for a customer.

Directly responsible for the maintenance, transportation, security, and storage of thermonuclear warheads.

Associate Of Arts And Sciences (A.A.S.), Music Recording Technology

High School Diploma