Dave Ward Email & Phone Number

Hapton, Lancashire

Nelson, Lancashire

Nelson, Lancashire

As Desk Based Account Manager my responsibilities include managing, retaining and growing a portfolio of over 60 existing customer accounts, as well as handling new business sales enquiries from prospective Enterprise customers.ACCOUNT MANAGER RESPONSIBILITIES- Drive new connections on mobile.- Cross sell other Daisy products into the customer base.- Negotiate and build relationships with commercial to put together attractive propositions for customers.- Developing and maintaining the relationship with the client.- Handling and successfully overseeing projects, to ensure the customer remains satisfied and updated. For example, a major aspect of the role is to work with the Project Manager, and overcome any challenges along the way, effectively managing them back to the client.- Going out to visit customers to understand and discuss their current business challenges and IT and telecom requirements.

Nelson, Lancashire

Managing the single largest mobile account that Daisy has across the group, with a total revenue of £80 million over the projected contract length. ACCOUNT MANAGER RESPONSIBILITIES- Building the respect, trust and loyalty the client has with Daisy, aiming to increase customer spend where possible.- Developing and maintaining the relationship with the client.- Handling and successfully overseeing projects, to ensure the customer remains satisfied and updated. For example, a major aspect of the role is to work with the Project Manager, and overcome any challenges along the way, effectively managing them back to the client.- Proactively responding queries and solving any issues which may arise.- Proven track record of successfully meeting SLA’s in line with targets.- Supporting the wider PSN team, knowledge sharing and assisting where required.

Bury/Manchester

This role involved working for a fast moving SME within the IT & Communications sector. PURCHASING RESPONSIBILITIES- Assisted in negotiations and final decision of sole supplier agreements for the supply of Nokia, HTC and BlackBerry stock.- Providing management reports to the directors recommending future purchasing direction and current purchasing activities.- Responsible for daily ordering of both customer and stocking orders. - Purchasing of Telephone hardware, accessories, office equipment, switchboard hardware, IT Infrastructure, Lease line and software.- Monthly stock planning in accordance with financial forecasts and plans.- Maintenance of pricelists and compatibility guides - Interfacing with suppliers and negotiating service contracts. - Managing the implementation and on-going development and data maintenance of the Oracle purchasing system.- Continually reviewing internal terms of service level agreements to all internal agreements.- Resolving invoice discrepancies with the aim to resolve the discrepancy in an efficient and timely manner. FLEET MANAGEMENT RESPONSIBILITIES- Ensuring the compliance companywide of the car policy and highlight risk and management of the return of vehicles.FACILITIES MANAGEMENT RESPONSIBILITIES- Support Health and Safety obligations and maintenance of legal requirements including PAT testing. - Support the maintenance of Office Structure and Facilities – including utilities, layout and working environment- Assist with maintaining policies relating to ISO Process and implementation of standards- Support in Management of utilities contracts for dual sites. - Fully proficient in adhering to Service Level Agreements (SLA) and contributed to other department’s success in these areas when required.

Bury

Responsible for managing a fleet of circa 125 vehicles on a day to day basis. - Conducting supplier cost analysis- Reporting and managing incidents with the insurance company- Working with a range to internal customers.- Compiling monthly management reports to the board.- Checking and signing off repair invoices.- Working with insurance company to create a company fleet handbook.

Bury

- Dealing with customer complaints from beginning to end.- Looking for opportunities to cross sell additional products.- Managing 150 accounts on a day to day basis.- Visiting customers to negotiate new deals.- Negotiating with customers resign whilst making sure the deal is viable.

Manchester, United Kingdom

- Managing customers claims from beginning to end.- Providing excellent customer service.- Performing under pressure.- Liaising with solicitors.

Bury, Manchester

- Promoted to specialist advisor.- Taking inbound customer queries daily.- Floor walking supervisor for new starters.