Dave Warrender Email & Phone Number

Coventry, Gb

London, England, United Kingdom

Responsible for TfL Concession availability and performance, including all Neutral host portfolios andSmart City environments supporting private 5G and LoRaWAN.• Day to day responsibility for the availability and performance of the Boldyn UK network portfolio• Ensure adherence to process in line with contractual obligations and SLA’s.• Management of ~35 direct and contract workforce• Maintain a lean NOC function in line with business demands.• Ensure performance of team members is in line with expectations and business requirements.• Attend service reviews with customers such as Vodafone, VMO2, EE and 3UK.• 24x7x365 Network on call for all escalations and technical issuesOnboarding a UK based CNI NOC facility saving £10k’s a month Opex expenditure.• Implement, write and control the operational process for the UK NOC on DAS, Small Cell, Fixedoptical network and Wi-Fi portfolios.• Build an engineering team in short timescales to support UK Network operations.• Deliver the venue go live support for all new additions to the TfL DAS expansion.• Build and manage strong relationship with suppliers such as SOLiD and ITech to ensure smoothoperational performance.• Achieve unprecedented engagement scores in annual people survey (97% Employeeengagement)

Warwick, England, United Kingdom

Regional team manager for delivery of multiple high value technology solutions with blue chip clients within the Purpose-Built Student Accommodation (PBSA) and Build to Let markets,business and flexible workspace delivery verticals.• Sourcing and management of third-party M+E contractors, delivering national electrical testing programme and 24x7 collision re-instatement of the UK field cabinet estate to current guidelinesand compliance along with restoration of defective installations to operational status.• Operating a high flexibility overflow model to leverage contractor resource synergies and operate in house teams at maximum efficiency. Delivering best in class Wi-Fi and Fixed connectivity to the customer environment whilst managing costs and delivering on budget.• Delivery of Infrastructure solutions on new build and existing locations to tight timescales,preserving margin and managing Capex expenditure to budget. Management of manpower and project budgets are key to the role whilst maintaining the customer experience.

Leadership of a twenty strong team delivering physical Critical National Infrastructure technologyinstallations over the whole UK mainland whilst managing budgets to deliver projects oncost and time for blue chip clients in the gas and electricity domain whilst maintaining appropriateaccreditation and security vetting in a strong safety focussed environment. Development of an internal overflow facility utilising under engaged engineering resource todeliver an additional £150k worth of revenue per year to the team with minimal outlay on trainingand tools. Championing internal cost reduction via the use of internal resource over outsource partners anddelivering ad-hoc bid submissions to the value of ~6m euro in order to drive internal costreductions whilst focussing on improved delivery quality and margin improvement. Identification and implementation of cost savings of 20% on the operational budget by improvingheadcount efficiency, streamlining of process and cross skilling of engineering resources in orderto improve utilization of engineers whilst maintaining delivery standards without compromise tokey project milestones.

Birmingham, United Kingdom

Newbury

Coventry, United Kingdom

· 24x7 management support of a multi-customer field operations environment.· Provide a point of escalation for issues encountered by the dispatch teams, engineers and external contractors. Also acting as SME for customer contracts, advising on best practice for execution of complex problems with site design, access and systems related issues.· Capable of clearly communicating complex technical issues and problems, in a clear and concise manner so that non-technical colleagues can appreciate issues impacting to the customer networks.· Responsible for planning and executing crisis management solutions with in Service Level Agreements and providing appropriate escalation where necessary, in a cross-functional multi-customer environment.· Team manager for a substantial number of technical operatives, I hold key responsibility on blue chip accounts, with a requirement for customer facing interaction at focus groups, operational review meetings, forums and customer chaired conference calls.· Heavily involved in SiP’s and recovery programs to recover service levels and prevent service credit penalties, working with other departments, sometimes on other continents to improve customer perception and delivery.

Field manager, responsible for a team of seventeen engineers, in the East midlands and North Wales area, everyday duties include Health and Safety accident investigation, ensuring rota for on call staff and work force management tools reflect accurately available manning, including ASC responsibility.Conducting annual IPM reviews and coaching of engineers keen to improve themselves.Investigation into faults failing SLA on customer contracts.Estates manager responsibility for rectification of issues including poor build quality of sites, Site provider issues, high level fault management and liaison between all areas of business to restore service to customer nodes with minimal delay.Liaison between all levels of management for escalation of customer faults and internal issues. Attending focus groups involved in cross training of field and switch staff, supervisor and management briefings. Briefing staff and conducting team brief events in order to inform staff of important changes and events that impact them.

Responsible for all network maintenance and fault rectification activities both planned and unplanned on all Ericsson AXE and Nortel platforms, including MSC/BSC/TCU/STP and HLR’s. This involved testing of individual AXE elements and fault localisation, repair to PCB level on all platforms. Maintenance of fixed line and microwave radio transmission systems serving the Switch centre, including SDH multiplexers and Dxx clusters. Providing support to the LAN group to keep the O&M LAN and Customer LAN up and running, as well as dealing with equipment vendor’s support groups to remedy faults on value added systems such as the Comverse Voice Mail System, Ocean and Telsis platforms.Providing support to Field Technicians, as and when needed, to remedy problems on the RAN and transmission systems in the network. Maintaining Ericsson BTS and Nokia Node B, installations, plus all associated field based equipments, plus providing reactive response under a callout rota for network faults 1 week in 4. Covering both switch and field network elements, Equipments trained on/ courses undertaken were:IP Access BTS Ericsson AXE 10 Field PracticalNokia Ran integrationTrilogue Infinity Operation and Maintenance Part 1 &2Nortel GSM base station O&MEmerson, Robust, Fenix, K3U DC Power Operation and MaintenanceNokia Node B O&MNortel multi service switch practicalEricsson RBS205 Installation and CommissioningEricsson RBS205 Operation and Maintenance Ericsson RBS2000 Operation and MaintenanceSiae Radio Systems Operation and MaintenanceNera Citylink SDH Radio Operation and MaintenanceNortel TN1X System Operation and MaintenanceAXE10 Systems OverviewPCOM Radio Systems Operation and MaintenanceUnited Networks Daccs Hardware and NMSDC Power PrinciplesEricsson Radio Systems Operation and MaintenanceLynross ATM and UMTS principles coursesDMC Radio Systems Operation and MaintenanceTotal access climbing certificate.IRATA Rope AccessSC vetting status.

Team leader, Rigger installer and commissioner on Siae microwave links.

Telecommunications operator Radio Relay, Class 1