A dynamic and focused leader with 20 years experience managing system implementations, IT service management, software development, and high-volume, high-availability infrastructure. I thrive in intellectually and professionally stimulating environments and challenge myself and others to exceed customer and stakeholder expectations. I excel at leveraging teams of technical experts to succeed with complex business challenges, assessing and communicating project risks and alternatives, influencing business leaders, and helping to establish and achieve high-level business priorities and goals.Specialties: People-oriented with a strong focus on industry best practices, including traditional SDLC, Agile methodologies, and IT Service Management. I have actively developed programs to implement these practices in the areas of project management, release management, and change management.