Dave Whyte's Location
Wigan, England, United Kingdom, United Kingdom
Dave Whyte's Contact Details
Dave Whyte work email
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Dave Whyte personal email
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Dave Whyte phone numbers
About Dave Whyte
I am an experienced Operations lead who loves the challenges of supporting a busy Platform.Before my career in IT I was a Royal Engineer for 10 years in the British Army.
Dave Whyte Work Experience Details
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Operations LeadAuto Trader Uk Sep 2018 - PresentManchester, Greater Manchester, GbAlongside another lead, I manage a multi-disciplined operations squad that is responsible for the 24/7 running of the Auto Trader Website.I am a member of the Duty Manager team which is responsible for the management of all significant incidents. -
Operations LeadAuto Trader Uk Mar 2015 - PresentManchester, Greater Manchester, Gb*This role is virtually identical to my previous role, the team name changed slightly and I lost a few members of my team and gained an apprentice due to an internal restructure.*In this role I am responsible for managing a second line technical support team which consist of eight engineers and an apprentice.This role includes dealing with recruitment, rota organisation, holiday allocation, performance monitoring, development and day to day team motivation.Overall areas of team responsibility includes:* Proactive routine system checks* Reactive alert management 24/7* 2nd line incident management* Support for out of hours infrastructure maintenance* Collating and distributing daily and monthly stats* 3rd party incident engagement * Problem Management* Event Management
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Digital Operations Support LeadAuto Trader Uk Apr 2012 - Mar 2015Manchester, Greater Manchester, GbIn this role I was responsible for managing a second line technical support team which consisted of ten engineers. This included dealing with recruitment, rota organisation, holiday allocation, performance monitoring, development and day to day team motivation.Overall areas of team responsibility included:* Proactive routine system checks* Reactive alert management 24/7* 2nd line incident management* Support for out of hours infrastructure maintenance* Collating and distributing daily and monthly stats* Datafeed system management* 3rd party incident engagement * Problem Management* Event Management
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Problem ManagerAuto Trader Uk Nov 2007 - Apr 2012Manchester, Greater Manchester, GbAs part of a newly formed service management team I rolled out a Problem Management process based on the ITIL framework.I worked closely with the NOC and understood pain points from my experience working in the team previously.A lot of the role involved regular trend analysis using various monitoring tools and the call logging system.During my time as problem manager Auto Trader received a glowing report from Pink Elephant around the maturity of the implemented Problem Process
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Noc ManagerAuto Trader Uk 2006 - Nov 2007Manchester, Greater Manchester, GbIn this role I was responsible for managing the NOC which consisted of nine analysts. This included dealing with recruitment, rota organisation, holiday allocation, performance monitoring, development and day to day team motivation.The team covered various shifts in the Network Operations Center. The NOC was responsible for monitoring the Trader Media Digital environment (Auto Trader) across two Data Centers and proactively / re-actively resolving or escalating any incidents raised either by the customer base or by various monitoring systems.
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Noc AnalystAuto Trader Uk Nov 2004 - Nov 2006Manchester, Greater Manchester, GbThis role involved working as part of a team covering various shifts in the Network Operations Center. The NOC was responsible for monitoring the Trader Media Digital environment (Auto Trader) across two Data Centers and proactively / re-actively resolving or escalating any incidents raised either by the customer base or by various monitoring systems.Acquired skills in the following areas:* Troubleshooting UNIX, Linux, Win2000 and Win2003 on Sun and Dell hardware platforms* Use of fault mangement and monitoring software including Cerberus, BMC Patrol, Site Confidence, and Packet Seeker* Use of BIG-IP, 3DNS, Akamai technologies
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24/7 Tech Ops Duty Shift ManagerEnergis 2003 - 2004In the DSM role I managed a team of four dealing with recruitment, rota organisation, holiday allocation, performance monitoring, development and day to day team motivation.The role entailed coordinating specialist technical teams and ensuring prompt information flow to higher management during major outages, ensuring Energis SLA's were adhered to, I was a direct point of fault escalation within Technical Operations when on duty.
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24/7 Tech OpsEnergis Plc 2001 - 2003This role involved working as part of a shift of four, delivering superior customer service to the Energis customer base, resolving reported faults and monitoring alarms on the Hosted IP network. My work would involve fault finding on various platforms (UNIX Sun Solaris, Linux, Windows and Cisco).Provided 24-hour support for hosted servers and routed connectivity solutions.Acquired skills in the following areas:* Troubleshooting UNIX, Linux, NT4 and Win2000 on Solaris and Compaq hardware platforms.* Troubleshooting and awareness of Cisco routers and switches,* Awareness of Firewall-1 and Cisco Pix Firewall technologies* Awareness of Internet technologies including: DNS, Exim MTA, Apache and IIS web servers.* Use of fault management and monitoring software including Remedy, Netcool and BMC Patrol* Providing customer facing support under strict SLA's -
Royal EngineersHm Forces (Army) Corps Of Royal Engineers 1990 - Sep 2001Chatham, England, GbThe Corps of Royal Engineers, usually just called the Royal Engineers (RE), and commonly known as the Sappers, is one of the corps of the British Army. It is highly regarded throughout the military, and especially the Army.It provides military engineering and other technical support to the British Armed Forces.
Dave Whyte Skills
Itil
Incident Management
Stakeholder Management
Service Delivery
It Service Management
Team Leadership
Problem Management
Data Center
Team Management
It Management
Service Management
Dns
It Strategy
Itil Certified
Technical Support
Agile Methodologies
Linux
Change Management
Vmware
Managed Services
Release Management
Cloud Computing
Itil Process
Domain Name System
Critical Incident Response
System Monitoring
Network Monitoring Tools
Virtualization
Itil V3 Foundations Certified
Itil Process Implementation
Process Improvement
It Operations
On Call Support
Event Management
Military Operations
It Recruitment
Computer Network Operations
Agile Project Management
Networking
Server Administration
Third Party Vendor Management
Third Party Applications
Agile And Waterfall Methodologies
Kanban
Dave Whyte Education Details
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Queen Victoria School, Dunblane
Frequently Asked Questions about Dave Whyte
What company does Dave Whyte work for?
Dave Whyte works for Auto Trader Uk
What is Dave Whyte's role at the current company?
Dave Whyte's current role is Operations Lead at Auto Trader UK.
What is Dave Whyte's email address?
Dave Whyte's email address is da****@****a.co.uk
What is Dave Whyte's direct phone number?
Dave Whyte's direct phone number is +4478129*****
What schools did Dave Whyte attend?
Dave Whyte attended Queen Victoria School, Dunblane.
What skills is Dave Whyte known for?
Dave Whyte has skills like Itil, Incident Management, Stakeholder Management, Service Delivery, It Service Management, Team Leadership, Problem Management, Data Center, Team Management, It Management, Service Management, Dns.
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