Dave Witton Email & Phone Number

Key areas of role• Provide Microsoft software and HP hardware support for approx. 1000 corporate employees at Denham office. • Log and manage customer issues using ServiceNow call management system.• Offer advice on Microsoft and Apple software and hardware.• Fix all issues and faults within the agreed SLA's set by the business.• Collect customer service feedback to measure our Technology service. • Manage company IPhone network using Airwatch software. • Standard… Show more Key areas of role• Provide Microsoft software and HP hardware support for approx. 1000 corporate employees at Denham office. • Log and manage customer issues using ServiceNow call management system.• Offer advice on Microsoft and Apple software and hardware.• Fix all issues and faults within the agreed SLA's set by the business.• Collect customer service feedback to measure our Technology service. • Manage company IPhone network using Airwatch software. • Standard Microsoft Network administration.• Exchange & Google email administration.• Maintaining and validating daily data backups for data recovery and disaster recovery.• Corporate and hotel server updates.• Monitor data centre hardware for visual alerts and deal with automatic Orion system alerts.• Perform hardware repairs on HP Laptops, Desktops & Servers.• Monitor and manage Capacity management (data storage) on corporate file and print servers.• Administrate the local Cisco phone network using Cisco Call Manager.• Provide\Update documentation on all primary corporate processes.• Provide training and one to one support for other team members.• Support European offices in Paris, Frankfurt, Luxemburg, Vienna and Milan by telephone, remote access and by providing onsite technology support by actual working visits.• Major incident management.• Provide offsite support when required for external meetings, for example Global HR conference, Global Knights conference and stock market presentation by the CEO and the IHG finance team.• Provide holiday support cover at IHG’s Derbyshire offices. Show less

Aylesbury And Oxford

TUPE transfer - Systems administrator for BT Granada contract at both Aylesbury sites and IT Field Technician trouble shooting and resolving hotel IT issues for the Buckinghamshire and Oxfordshire regions. Server admin, new starters & leavers, AD management, Exchange, Hardware servers, laptops & desktops, Backup and Restore, provide technical support on software and hardware to both Aylesbury offices.

Aylesbury

TUPE transfer - Network administrator Granda's Aylesbury sites and IT Field Technician role for the South East of England trouble shooting and resolving hotel IT issues.Server admin new starters & leavers, AD management, Exchange, Hardware servers, laptops & desktops, Backup and Restore, provide technical support on software and hardware to Aylesbury office personnel

Aylesbury

Server admin, new starters & leavers, AD management, Exchange, Hardware servers, laptops & desktops, Backup and Restore, provide technical support on software and hardware to technical support on software and hardware to Aylesbury office personnel. Replaced contractor as part of cost saving during hostile takeover covering the Network administrator role while still doing a more location focused IT Field Technician role for the south of England.

Birmingham, United Kingdom

Install, update and repair hotel hardware, Mainframe connectivity support for hotels, Site surveys for hardware or system upgrades, Major issue trouble shooter (i.e computer virus issue, power issues, etc.) and Provide technical support\knowledge for the requests department

Aylesbury

Novell network administrator, Lotus, Excel and IBM reporting specialist.

Aylesbury

Install and support IBM terminals to access mainframe, Design, implement, support a computer based weekly reporting system to replace old manual system, Monthly account reconciliations.

Central London & Slough

Cashiers clerk - Manage the bank account of a group of regional hotels and Bank account reconciliations.Asst Cashier - Supervise manage department in Cashiers absence, Training, Signing off bank reconciliations, Inductions and payment off major invoices.Financial accounts clerk - Reconcile control accounts, update company ledgers, Prepare year end accounts and start using IBM desktop with view to computerisation.Chief Cashier - Recruit and manage new cashiers team after… Show more Cashiers clerk - Manage the bank account of a group of regional hotels and Bank account reconciliations.Asst Cashier - Supervise manage department in Cashiers absence, Training, Signing off bank reconciliations, Inductions and payment off major invoices.Financial accounts clerk - Reconcile control accounts, update company ledgers, Prepare year end accounts and start using IBM desktop with view to computerisation.Chief Cashier - Recruit and manage new cashiers team after relocation to Slough, Develop new computerised bank reconciliation system. Show less

Central London

Administrate personal betting accounts and assist on event days in the race room taking bets on the phone.

Central London

Stock Checking, Payroll, Invoicing and General office duties