Dave Yandel Email & Phone Number

Ocala, Fl, Us

Florida, United States

Remote

Create and manage production schedules for new account development or customer-specific developmentSet priorities and work closely with the team to keep customer production milestones on trackTrain team and provide support and feedback for the account fulfillment processesResponsible for performance review of each Implementation team memberFacilitates and supports events that allow for adaptive production-based solutions such as: Daily Stand-up, Team Planning/Review, and Team Retrospective.Manage the entire production lifecycle so all new account requirements are met through design, hand-offs, QA, and deploymentMeasure and report on production performance to communicate progress and risksManage production risks to ensure appropriate and timely mitigation stepsOptimize implementation and production through continuous analysis and improvement of processes.Partners with Product Manager to ensure priorities meet relevant production objectivesMeet regularly with collaborators and other stakeholders to provide progress reports, solicit feedback, and review high-level project goals

United States

CRM (Grow) Onboarding SpecialistOnboarding new clients to the CRM software (GoHigh Level) Developed the entire onboarding processTraining clients and internal staff on the softwareEnsuring client's have an amazing onboarding experience Keep internal team on task to meet client goalsKeep client on task to meet team goalstracking client KPIs to determine when they can be passed from onboarding to our success department.Highly proficient in Monday, Intercom, webflow, Process St., Zapier,Jira, Notion and Slack.