Information Technologies Engineer - Client Application IT Team • Server network and Wi-Fi design and testing.• Electronic system upgrades, replacement, and maintenance including but not limited to PCs, laptops, and all office device equipment.• Analyzed diagnostic data to understand causes and correlations regarding software and network malfunctions and presented findings to tech team and internal staff.• Created & documented ticket resolutions among 58,000+ tickets and drafted troubleshooting guides for tech team with images, descriptions, and strategies.• Software account migrations for servers and emails of upwards of 65,000+ emails for clients and contractors.• Interference management and maintenance of upwards of 20+ APs on a given floor.