David Smith Email & Phone Number

London, United Kingdom

Manage the IT Service Desk team, ensuring the provision of a high quality IT Service to the wider company of 1200 staff worldwide, ensuring Service Support and Service Delivery processes are in place to meet business needs. Establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Ensure all incidents and requests are managed within service levels, whilst also managing any customer or internal escalation that may be required.• Maintain high performing service support functions including IT Service Desk and VIP Support.• Owner of the Incident, Request, Change and Escalation processes, ensuring accurate reporting and establishing service improvement activities when required within an ITIL framework.• Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review / root cause analysis.• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.• Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and service requirements.• Drive internal service review meetings covering performance, service improvements, quality and processes.• Production and maintenance of documentation.• Manage logistics of daily operations including onboarding and offboarding scheduling.• Manage business as usual IT operations and Support desk team.• Lead the IT support team, mentoring and assisting in professional development.• Performing regular appraisals and driving team performance

London, United Kingdom

Managed all aspects of the Office. Responsibility for IT services. Provided HR Support.• Ensuring the smooth running and tidiness of the office• Placing and managing orders for the office as required, liaising with various suppliers• Managing office contracts and office budget• Responsibility for maintenance of office, carrying out small repairs and maintenance myself and organising contractors for larger jobs•.Manage company IT systems, providing IT support to staff as required and line management of local IT Support Technician• Provide HR support including recruitment and onboarding of new staff, finalising JDs, carrying out staff inductions and maintaining holiday/sickness records•.Providing assistance to US colleagues visiting the UK including booking travel and accommodation

London, United Kingdom

Worked at Ukie, a trade association representing the UK games industry. Organised and supervised all administrative activities to facilitate the smooth running of the office, including managing all supplier and facilities contracts and overseeing IT systems, whilst providing assistance to members.• Ensure the smooth running and tidiness of the office• Place and manage orders for the office as required, liaising with various suppliers• Manage office contracts and office budget• Manage all aspects of meeting rooms, including bookings, set up/take down, AV, conferencing and catering• Ensure visitors have a professional and warm welcome and meeting requirements are fulfilled• Provide first point of contact for incoming calls• Liaison with building management and security, dealing with any issues as they arise• Responsible for maintenance of office, carrying out small repairs and maintenance myself and organising contractors for larger jobs• Manage company IT systems including PCs, phone system, website and Office 365• Implement and manage new Ukie office systems and software where required, including weekend work when required to minimise disruption• Maintain digital and physical filing systems for office documentation• Maintain relationships with Ukie members to ensure they get value out of their membership• Assist in the recruitment of new staff and their setting up on company systems• Assist in the organisation of company events such as the AGM, Westminster Reception, Trade show stands and team events• Manage production schedules for layout of key documents, materials and publications• Provide assistance and cover for Team Assistant & PA, booking travel and accommodation for the team and managing diary of the CEO

London, United Kingdom

Maintenance of website, generation of weekly member newsletter, production of company literature and advertising, writing of press releases, responding to press enquiries, assisting with Public Affairs, managing of company IT systems, assisting with events.

High Wycombe, Buckinghamshire

Worked in the UK head office of a major plastics distributor, as one of seven internal customer facing sales specialists, with responsibility for the Home Counties to South Wales region. Worked closely with an outside account manager developing business in the region maintaining and developing relationships both by phone and personal visits with new and existing customers. Provided the first point of contact for the region, taking and processing orders (both UK and international), project development and problem solving. Responsible for managing stock levels. Contributed to the training of new staff in company and sales systems.

Runcorn, Cheshire

Full time order picker in a drinks warehouse during holidays and after completing university. Worked flexibly in a team of two within a department of twenty until job completion based on volume of work at peak periods. Understanding of the relationship between different areas of the company. Appreciation of how working accurately affects both customer relations and the company’s reputation. Experience in administration of stock control. Trained new members of staff.

Bsc, Chemistry

A Level, Biology, Chemistry, Physics, Pure & Applied Mathematics, A