David Malchow Email & Phone Number

-Analyzed & Improved the laptop distribution and exchange workflow, resulting in 20% faster issue times-Researched I.T. hardware and software solutions, improved upgrade schedule-Developed user training documents and trained 4 interns, alleviated 3 tasks from full-time technicians-Performed level 1 & 2 IT service desk technical support remotely and in-person using Solarwinds ITSM for 2000+ users for hardware, peripherals, software, network, mobile and Audio / Visual equipment

Asheville, North Carolina, United States

Holyoke, Ma

-Assessed, designed, presented and deployed new company intranet, decreasing time to find information-Performed analysis of current business & user needs, interviewed end users, created use cases, created requirements and designs documents, tested new system, created user documentation-Created and managed service support tickets & assets using Alloy ITSM-Created presentations, attended training meetings for new technology and software rollouts-Provided technical support and maintenance of hardware and software including PC’s, laptops, Cisco phones, iPads, network printers, Microsoft Office, Active Directory, SharePoint, EHR systems-Organized and maintained document libraries, maintained company intranet on Sharepoint-Encrypted Mobile Devices using Beachhead MDM, encrypted laptops with Symantec Endpoint-Created PC images using Ghost software, deployed new physical workstations

Springfield, Massachusetts Area

• Create website design specs via client meetings and resulting contracts• Develop, test, refine, and deploy websites• Perform modifications, content changes, and system maintenance• Optimize websites for SEO/SEM, design flyers and logos

East Longmeadow, Ma

Website Project Manager: -Completed content gathering and deployment of the new city website before deadline, saving them $5,000-Coordinated and attended meetings with 15 department heads, gathered content for 120+ website pages-Developed, tested, reviewed, deployed and updated web pages & info on the City's CMS-Took 200 professional photos, edited them in Photoshop for additional content-Created training materials for Content Owners to edit basic content-Collaborated follow-up meetings with all departments

Bachelor'S Degree, Computer Information Systems

Activities and Societies: Computer Science Club, Photography ClubBusiness Minor

Associate’S Degree, Business Administration

Activities and Societies: Junior Achievement- Volunteer teacher