Dave Addison Email & Phone Number

Service Infrastructure ManagerEnsuring delivery of business service from the underpinning technology that comprises a mix of in-house, third party and SaaS based solutions.Manage in house teams supporting diverse technology - Mainframe, Linux, Database & Middleware, Storage, Desktop and Windows Servers and an extensive and busy retail web presenceIT Projects Manager May 2011 – Sept 2014Infrastructure lead on a companywide Business Transformation Programme which replaces the majority of our legacy estateResponsible for the requirements, selection and operational contract for our hosting partner to support our transformation and international ambitions (5 year multi £Million agreement)Established and managed an Operations Acceptance Testing functionCreated an Environments management functionResponsible for a small team of Technical Project managers delivering technical infrastructure into various projects Successes:- Improved delivery of test environments through better documentation, planning and establishment of Environments teamInstigated a yearly planning process to shape Infrastructure spend and effort for forthcoming financial years Successfully managed delivery of technical solutions to support many business projectsWorking with third parties delivered IT benchmarking exercises Advised on numerous contracts to ensure viable Service Levels and appropriate clauses

Accountable for the management and monitoring of IT services delivered into this 24/7 acute trust. Member of the management account team.Direct management of the Technical services and Desktop teams (circa 17+) – providing support for business as usual and project delivery.Server estate circa 200+ predominantly Windows based plus a desktop estate of 4000+ Successes:- Initiated an external review of the core infrastructure which identified a number of critical issues and currently running rectification project.Created approach to resolve performance problems to identify and rectify response times on key hospital system.Improved level of assurance in service being deliveredDeveloped and introduced Design Board process to improve solution quality, technical fit and project governance

Define data centre solution approachExecute technology refresh / extend VMware usageDesign, cost and manage forced data centre moveSelect and introduce shared storage & backup solutionSelection, negotiation and execution of move between service providersMentoring of technical managers

Responsible for the service delivered by all hardware and system software platforms in use across the combined Littlewoods and Shop Direct businessIndicative job dimensions - Multiple machine rooms, 10,000+ desktops, 300+ SMP Solaris enterprise CPUs,OS/390, 250tb disk, Live-Live sites, e comm infrastructure, Linux, WebSphere, OracleManagement, mentoring and development of teams of over 100 personnelOwner of all IT contracts, managed hardware and software budgets (£25million+)Managed third party service providers – e.g. £1m annual - desktop and hardware maintenanceEstablished approach to contract consolidation and termination as part of a major business consolidationManaged and delivered Technical Architecture serviceOwner of strategic direction for all hardware and system softwareResponsible for major software / hardware upgrades (e.g. Oracle, WebSphere, Desktop) Lead member of project review and approval teamDelivered improvements in IT service delivery. Managed dramatic growth in infrastructure requirementsSuccesses :–Migration of core business Oracle database (6tb) to Oracle 10GMove of WebSphere layer to Linux on Blade infrastructure improving TCO & serviceCreation of contract consolidation process and procedureSuccessful negotiation of complex Oracle contracts resulting in major cost avoidanceFormation of combined teams during business acquisitionData centre move to new head office campus

Management of a team of Technical Programme Managers to ensure delivery of technical infrastructure for major development projects e.g. Implementation of Oracle Financials and HR package across Littlewoods Retail, development of E-comm facilities, development of technical architecture to implement Retek merchandising package. Definition and maintenance of the Technical Architecture for Littlewoods Retail.

Management and development of all Index production & development infrastructure – including MVS, HP-Unix, AS/400, Sun Solaris, PC network, POS systems in circa 140 stores, Lans and WAN.Management of production IT services for the Index business.Computer Security - Define, maintain and enforce Index computer security policy – including disaster recovery testing.Application Support - Providing first line application and user support.Selection, purchase, development and implementation of the technical infrastructure to support a new POS system.

Managed database administration, PC support group Used as an internal technical consultant for other group companies for hardware / software selection and acquisition.

Evaluated and selected 4GL toolset (Adabas / Natural), then implemented and supported

Introduced the first PCs into the business, supported senior business users.