Dave Alexander Email & Phone Number

Responsible for directing all technical staff, production training equipment and infrastructure, and corporate IT assets and services worldwide. Direct regional CTOs on staffing and development in EMEA and APJ. Advise sales and development groups on product and technology direction. Oversee all corporate IT services and vendors. Deliver pre and post sales technical education.

Provided a wide variety of advanced technical services to client organizations of all sizes. As an IBM certified Infrastructure Systems Architect, advised on all manner of IT architecture, including technical and process. Designed migration strategies for implementation of new or upgraded technologies. Provided training on product or process to improve customer adoption of technology. Expanded revenue opportunities through evaluation and pre-sales consultation.

Dallas, Tx

Worked with sales teams and customers to design IT solutions and provide cost savings. Responsible for collecting solution requirements and demonstrating ACS’ capabilities. Supported existing customers with growth or changing requirements, and provided technical expertise to resolve challenging IT or process problems. Presented solutions to ACS and customer technical and executive staff.

Dallas, Tx

Hired to provide architectural support and mentoring to the Tivoli Storage Manager team, quickly promoted to management role responsible for all enterprise-class backup solutions within the storage practice at ACS, including Tivoli Storage Manager and Veritas Netbackup. Managed customer and vendor relationships. Provided critical situation management in customer satisfaction events or situations. Performed technical evaluation of solutions and mentored staff in technology and customer service skills.