Dave Adriane Donayre Email & Phone Number

Ohio, United States

• Manages product categories across different eCommerce retail accounts like Amazon & Walmart.• Assists in managing and executing all team responsibilities such as building new product listings, running product promotions and advertising, pitching new products to retail buyers, updating content on existing product listings, and implementing additional initiatives from executive management.

• Delivers New Hire, Conversion, and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes — up to 25).• Manages agents while in their training period.• Trains agents on how to effectively resolve all concerns on the first call & ensure to provide outstanding overall customer experience.• Conducts reviewing and training in effective sales techniques and methods for best practices in selling products & services.• Improves training effectiveness by developing new approaches and techniques.

• Focuses on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide the appropriate responses to the caller.• Delivers information and answer questions in a positive manner to facilitate strong relationships with customers.• Offers and upsells products and services.• Compiles reports on overall customer satisfaction.• Communicates and coordinates effectively with internal departments as needed.• Follows company processes accurately and efficiently.