20 + years' experience in IT leadership. Currently provide customer support/response 365 days a year. Working knowledge of the latest Desktop/Server OS's from Microsoft Windows 7 & 10 as well as Office Suites. • Experience in controlling information technology budget. • Experience with the management, performance and capacity planning of networks, servers and high-volume printers. • Experience troubleshooting multiples types of VTC equipment • Experience in analysis, implementation and evaluation of IT systems and their specifications. •Experience managing Enterprise hosted Cloud Storage (ShareFile, Vault, Nexus). • Excellent organizational and leadership skills. • Outstanding communication abilities. Provide expert guidance, advice, delegation of assignment, and review to lower level IT specialist support position in order to ensure maximum efficiency, and economy, of day-to-day execution to ensure effectiveness of operations. Administered overall budget to manage and allocate for all facets of business and developed financial procedures to meet strategic business goals. In my career I have provided information technology support, system development and support, communication, technical information management, and software development and support. I am Problem solving, active listening, and creative thinker who find the solutions necessary to perform my role successfully, and referred to the Customer Whisperer by my fellow coworkers and community members.