Dave Grimes Email & Phone Number

New York City Metropolitan Area

1. Manage and lead a 24-hour Hospitality Desk management team to ensure superior customer service to approximately 6000 students living in 39 residence halls and brownstones within undergraduate housing. This includes monitoring maintenance requests to verify that they are routed quickly and efficiently to Facilities. Reviews services regularly and recommends new services to provide additional customer service to students. 2. Supervise work activities of the Associate and Assistant Managers of the Hospitality Desk with emphasis on excellent customer service. Maintain and update policies and procedures regularly to provide all necessary information for Hospitality Desk staff. Develop standards and maintain continuous training programs for the Hospitality Desk staff. 3. Work effectively with the other members of the Senior Housing team to support the department’s plans to attain the financial, operational and housing team goals while also reinforcing Columbia Housing’s and Campus Services’ Vision and Values. This includes working with the team to organize and implement all major Housing events including Check-In, Check-Out, Room Selection, and summer programs to insure seamless workflow and optimal service to resident students, guests, and their families. 4. Oversee first line of response to crisis and emergencies in the residence halls and responds in person as necessary working with Public Safety and Fire Safety.5. Provide a secure environment in the residence halls by maintaining control of keys and by coordinating with Public Safety to provide Security Access services for the residence halls. 6. Monitor StarRez and Maximo ticket systems to ensure that service requests are being completed in a timely manner and residents are satisfied. Collaborate with Director of Operations to ensure maintenance work is completing on time, as requested, properly managed and communicated throughout.

New York, New York, United States

1. Managed housing occupancy, including housing capacity, room designations, and rate structures based on enrollment trends and University priorities. 2. Oversaw all housing assignments and billing processes, including housing contracts, applications, housing selection, room change, waitlist, specialty housing accommodations, withdraws, damage billing, and appeals. 3. Oversaw the StarRez housing management system and maintenance compliance with departmental business policies and processes. 4. Developed and managed all housing policies, standardized operating procedures, and business plans, including the housing license, release process, immunization compliance, safety inspection, consolidation, evacuation, opening, closing, damage billing, key/card access, and coordinates residence hall security. 5. Supervised and collaborated with the Assistant Director of Summer Operations to support the summer housing program, including contracting, application development, assignments, and revenue reporting. 6. Collaborate with the Director of HRE and Facilities Management on residence hall capital project planning, preventive maintenance, renovation, and daily operations. 7. Managed the development and implementation of the department’s marketing and branding efforts (web page, social media, and print information) to promote the on-campus experience and summer housing operations. 8. Assisted in the development and management of the HRE budget (approximately $54 million) while maintaining compliance with university procurement policies and procedures.

New York, New York, United States

1. Provided direct supervision and on-going development opportunities for four full-time employees, including two Area Coordinators and two Residence Hall Directors. 2. Facilitated all human resource processes for HRE, including the selection, hiring, onboarding, training, evaluation, and separation of all professional and student staff. 3. Developed, implemented, managed, and assessed student engagement and community development initiatives utilizing a residential curricular approach grounded in student development theory. 4. Directed the coordination, implementation, and evaluation of the university’s student conduct system within Housing & Residential Education. 5. Assisted the Associate Director for Housing Operations with all housing operations, including opening, closing, room changes, safety inspections, damage billing, etc. 6. Assisted in the development and management of the Residential Education budget, totaling approximately $433K annually while maintaining compliance with university procurement policies and procedures.

Greater Boston Area

1. Served as a member of the departmental leadership team and shared in the leadership, support and assistance to the residence hall staff. 2. Assisted in the development of departmental policy and decision making functions for the achievement of departmental goals and objective. 3. Supervised 4 full time Residence Directors, 2 Graduate Assistants and indirectly supervise 43 Resident Assistants. 4. Served in an on-call rotation with the other Assistant Directors in the department to provide support and backup to the Residence Directors on Call when responding to emergencies or crisis on campus. 5. Chaired the departmental Resident Assistant Training and Selection committee which was responsible for overseeing the recruitment, selection, training and development for the 229 paraprofessional staff members in the department. 6. Assisted in the selection and training of professional staff members in the department. 7. Served as a co-advisor for the Resident Student Association and the National Residence Hall Honorary and assist in advancing the leadership capacity of these students as well as the goals of the Department of Residential Life.

Syracuse, New York Area

1. Managed and operated a residence hall with approximately 607 upperclassmen and freshmen resident students. 2. Supervised, trained, and evaluated one professional, full-time Assistant Residence Director, and 10-14 l Resident Advisors. 3. Oversaw RA programming and community development utilizing the Residential Learning Initiative framework and manage the programming and operations budget of the residence hall and learning communities. 4. Worked collaboratively with faculty members from different colleges within the university to implement 3 learning community experiences for first-year students within the building. 5. Served in an on-call duty rotation responsible for crisis response in an area housing more than 2,000 first-year and upper-class students.

Rochester, New York, United States

1. Managed and operated a residence hall with approximately 150 freshmen and 90 sophomore resident students. 2. Supervised 8 Resident Assistants and oversaw their programming, programming budget, as well as the adjudication of the students within the building. 3. Served as co-advisor for the Resident Student Association and directly advise 4 members of the executive board whose goal is to promote community among the resident students across campus through programming and addressing advocacy concerns.

Seattle, Washington

1. Responsible for directing the residential program of approximately 400 students in total. 2. Assumed primary responsibility for supervising the residential staff, two Senior Resident Assistants and 17 Resident Assistants. 3. Worked with the Academic Dean, Academic Dean’s Assistant and the instructional staff to help integrate the residential and academic aspects of the program.

Albany, New York, United States

1. Managed and maintained the Indian Quad Information Center, Penthouse, and Wellness Center and supervised a staff of 6 Student Assistants that worked in the office and 8 Wellness Specialists that worked in the Wellness Center. 2. Shared Director on Duty responsibilities with the rest of the Indian Quad professional staff.

Albany, New York, United States

Worked with the Assistant to the Vice President of Student Success, Cynthia Brady on the budget and special projects for the Division of Student Success.

Albany, New York, United States

1. Interned in the New York State Assembly for Assemblyman J. Gary Pretlow and Assemblyman Adam T. Bradley and was exposed to various aspects of state government and the legislative process. 2. Was responsible for writing constituent letters and memos, researching proposed legislation as well as other duties as assigned.

Master Of Science (M.S.), Educational Administration And Policy Studies

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record