Created and grew a managed services company to deliver IT solutions to SMB and SME’s in multiple vertical markets including non-profit, real estate, hospitality, health care, professional services and retail industries. Provides strategic leadership and manages the day to day operations (sales, order management, client IT support and execution, project management, finance and budgeting) in a fast-paced deadline-driven environment. Notable Duties and Accomplishments-Successful exit -Grew successful business without funding and achieves positive yearly growth from referrals. -Developed an IT strategic management process based on best practices to include detailed assessments, risk mitigation, budgets, asset tracking and management.-Leads database architecture and complex multi-platform servers and cloud architectures.-Streamlines internal processes to support sales cycle, order management and finance. -Structured the IT Support process for 90% of IT Support to work remotely.-Performs the role of Strategic IT Advisor and guides clients to adopt complex technology upgrades and operations improvements based on their business goals. -Conducts lead generation, creates sales collateral and conducts sales presentations. -Builds and leverages strong and trusting vendor and client relationships to increase sales.-Creates support processes and frameworks, layered security frameworks and remote management frameworks and tools.-Builds and deploys Bring Your Own Device (BYOD) mobile solutions.-Implements PBX and VOIP phone systems. -Utilizes legacy technologies such as parallel and serial communications to leverage older technology investments.-Leverages ticketing tools such as Autotask.-Engages in proactive management of hardware and software.-Successfully interviews, hires, manages, coaches and mentors employees.

Created and lead the execution of an organization-wide IT strategy. Efficiently managed day to day departmental operations and 5 direct employees in a unionized environment. Insured all operations and solutions were in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).Notable Duties and Accomplishments-Led the technology and solution architecture for a 9 agency partnered project to receive the Diamond award of Excellence at Showcase Ontario (largest public sector IT event in Canada).-Developed a standardized IT support infrastructure to increase efficiencies, streamline change management processes including Service Level Agreements (SLA), minimize hardware and software issues and meet each departments’ needs.-Created operations to allow 90% of IT support to operate remotely.-Efficiently established new programs and set up new offices in as little as 2 weeks with use of new technology, effective communications, accurate setup data entry and reporting.-Spearheaded committees to build agency wide Intranet. -Cultivated trusted relationships with partner agencies, senior management, funders and Board of Directors.-Represented the IT Department to senior management and the Board of Directors.