Dave Perry Email & Phone Number

Richmond, Va, Us

Vancouver, British Columbia, Ca

Establishing and leading account and technology partnership strategy, operations performance and commercial growth for our high tech customer portfolio. (3 of 10 leading global tech brands)Digital Customer Experience. Trust & Safety. AI Services. CCaaS.

Provo, Ut And Seattle, Wa, Us

Hand-selected to drive the growth strategy and activation of a high-profile, specialized CCaaS partner practice with an emphasis on the adoption and delivery of omni-channel, contact center solutions across the Global Partner Ecosystem. Developed and activated team engagement across pre-sales, solution architecting, enablement, and delivery assurance measured by partner success and customer satisfaction. Led product-focused, go-to-market discovery with four GSIs.Enabled and certified six delivery partners while serving as the global onboarding partner lead.Exercised cross-functional leadership alignment across product, marketing, services, and sales to advocate and accelerate partner adoption to accelerate business growth objectives.Accomplished P-CSAT delivery of 90% (top two box) through created procedures, methodologies, playbooks, and standards for internal teams in support of partner delivery services. (led business reviews and managed escalations)Increased partners sourced opportunities 15% by supporting early discovery calls to identify joint value offerings with the partner. Co-created compelling and authoritative GTM materials.

Provo, Ut And Seattle, Wa, Us

Promoted to heighten revenue and business outcomes by driving process improvements to the strategic planning of omni-channel, voice-of-the-customer, and employee programs. Fortified customer confidence, retention, and satisfaction in the professional services’ value proposition. Served as the first point-of-contact for escalations out of seven engagement managers while managing, forecasting, and supervising resource capacity and utilization.Partnered with sales in pre-qualification and scoping to ensure prospective profitability and quality of deals as well as lucrative and successful customer outcomes.Created a project backlog with a program roadmap for delivery to maximize professional services revenue. Manifested value-added framework scaled across the full services team and evolved to a maturity roadmap for internal positions. Increased documented ROI as a result of the value realization model.

Provo, Ut And Seattle, Wa, Us

Managed a portfolio of the largest and most strategic accounts. Served as a trusted advisor with executive client contacts by establishing myself as a strategic partner in optimizing their use of the platform to achieve their business goals. Developed account plans aligned to customer business objectives and represented the voice of the customer to internal teams while creating a personalized customer experience measured by customer satisfaction.

Richmond, Virginia, Us

Achieved promotion due to exemplary work ethic, leadership initiative, and value-added contributions. Drove the innovation and modernization of data-driven marketing solutions across the full spectrum of customer experience and in support of P&L across all business units. Directed, coached, and mentored the team in the execution of brand strategy, market insights, corporate communications, marketing technology, analytics, and creative. Manifested a model for quantifying marketing deliverables for an enterprise generating $500M in annual revenue.Boosted customer engagement and brand visibility by identifying and executing marketing goals, objectives, and tactics of customer-facing plans.Aligned global business, sales, and product marketing to uncover market insights and cultivate customer segmentation models for go-to-market tactics.

Richmond, Virginia, Us

Drove global digital program goals, objectives, and tactics with direct reporting to executive leadership. Served as a business process owner enabling flawless customer experiences that boosted sales and fortified the brand.Garnered recognition for achieving $300M annual cost savings while identifying and rolling out customer-facing, leading-edge technology solutions such as customer portals, data collection, and CRM.Attained business insights from customer online data.Skyrocketed customer traffic by 200% in the first year of tenure as the global product owner of the organization’s website. Optimized content, enhanced online brand, and heightened customer engagement.Produced 200 new, qualified sales leads per year, thus cultivating a newly defined and accepted baseline.

Mclean, Va, Us

Played a vital role on an Agile development team identifying technical build requirements for a high volume of projects involving the optimization of user experience in US card acquisition via the Capital One Card Contact Center.Leveraged in-depth discernment of customer expectations to design and implement a positive and proactive user experience while ensuring customers receive the correct interest rates.

Glen Allen, Va, Us

Directed, trained, coached, and led a team in architecting and implementing integrated technology and creative social media solutions for the agency’s primary Fortune 20 client. Increased contract profitability while ensuring deliverables were on time, within budget, and of top-tier standards within the groundbreaking firm. Owned resource deployment and management while also serving as the primary contact with stakeholders to ensure satisfaction.

Richmond, Va, Us

Initiated planning of the agency’s first of its kind digital offerings. Proactively led coordination of agency teams and resources resulting in differentiating service offerings for clients. Responsible for a deep understanding of the client’s brand, how it existed online and offline, target audience, product offerings and services. Bridged the gap between online user behavior and business objectives, resulting in a digital strategy with defined metrics of success.

Consulting firm providing thoughtful and data driven marketing solutions in traditional, digital and social media. Through long standing relationships and partners, we offer a wide range of services related to marketing strategy, product management, branding, media planning, and design.

Alexandria, Va, Us

Promoted with the responsibility of 70+ advertisements for Security Management monthly magazine. Managed submission of materials (print/web) from national and international advertising clients, agencies and design firms. Validated that submitted digital materials met publication specifications and resolved technical problems as they occurred. Assisted the publisher with monthly reservation deadlines and insertion orders.

Aresty Institute Of Executive Education, Customer Analytics

Education record