David Arvin Email & Phone Number

United States

Florida, United States

Cincinnati, Ohio

Accenture Client: NewPage, Dayton, OH. (2011-Present)Provide basis support to all the projects and end users. R/3, BW, Solution Manager, and InfoIntegrator environments.. Collaborate in monitoring, problem resolution, and planned tasks in the development, production support and production environments. • Support responsibilities for several new applications outside of the planned SAP Basis scope. SAP bolt-on applications supported by the Basis team include Info Integrator, Vertex.• Define logical systems (Sale); define a distribution model (BD64); define partner profile WE20, etc.• DB2 Database tuning and maintenance for both development and production SAP systems.• Responsible for monitoring for and resolving all trouble tickets (easy through complex) that are generated during on-call.• Take the lead in the US to work through complex SAP Security issues.• Monitor overall system performance and raising/resolving issues with performance/negative trends.• Review daily monitoring reports for the landscape and addressing issues as necessary.• Weekly review of SAP EarlyWatch reports and take action (maintenance window changes) as necessary.• Coordinate configuration changes through dev/test/prod for maintenance outages.• Coordinate outages for planned events with Outage Coordinator and the Basis team Lead.• Create and update monthly maintenance outage change orders for Basis and DBA activities.• Review the maintenance window plan for accuracy and provide updates to the Outage Coordinator - taking responsibility for its accuracy.• Update development and test Change Orders with start/end dates/times and completion status.• Knowledge of planned events and verification of planned dates/resources.• Research any potential performance improvements - time permitting.• Keep up to date on SAP best practices and theories and stay current with latest advances.

Kubota Account - Remote Support; Novaris - Emeryville, Ca.

IBM Clients:KUBOTA TRACTOR, TORRANCE, CA. (2004-2010)NOVARTIS/CHIRON PHARMACEUTICALS, EMERYVILLE, CA. (2001-2004)SAP Technical Specialist :Managed system administration and support of technical architecture, including Basis support of SAP R/3, ECC60, SCM, Solution Manger and BW platforms, system reliability, performance, high availability and overall optimized systems.· Provided SAP Basis administrative support, performance monitoring and tuning, problem analysis and resolution and other activities required to maintain system integrity and maximize uptime.· Instance installations, system profile configuration, client copies, performance and tuning, workflow configuration, operational modes, printer configuration/testing, technical problem solving, kernel upgrades, hot package application, fixpacks, database backup creation/scheduling maintenance, database table maintenance/reorganization · Assisted in SAP upgrade from R/3 4.6c to R/3 ECC6.0 · Communicated all OSS functionality (SAP service market place/SAP Support Portal) – OSS userid maintenance, patch download, system opening to a secured network connection for SAP troubleshooting, developer/object key registration , creating/updating SAP messages, review earlywatch reports.· Applied SAP Corrections and Transports(CTS) – creation, maintenance and troubleshooting·Created SAP batch jobs creation, maintenance and troubleshooting. · Assisted in SAP security engagements, created user ids, modifying SAP roles, SOX audits.·Processed Basis requests through ticketing system documenting all responses and all work completed related to troubleshooting, reassigning ticket to another team, resolving issue, and completion of the ticket.· Generated monthly SAP system status Reports/Charts – analyzing database, file system size, performance.· Provided SAP Basis on-call 24/7 first and second level support during normal hours of operation and during the off-shift.

San Jose, Ca.

MANAGER COMMERCIAL SYSTEMS SUPPORT, SAN JOSE, CA. (1999-2001)First Line Manager within Integrated Technical Delivery responsible for national and international accounts associated with SAP delivery within IBM. Managed 20 people and five accounts within the organization.Administration activities. · Execution of people and business management for national and international accounts associated with SAP delivery within IBM Global Services SDC –West. · Interaction with commercial customer executives during engagements, due diligence and service delivery performance briefings.· Managed 20 SAP Basis person with a portion sub-contracted to other IBM organizations. Members of this department were located in various commercial locations (i.e.: Dallas, Sothern and Northern California, Tempe Arizona, etc.)· Engaged in PBC (Personal Business Commitments) to employees.· Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.· Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.· Analyze and interpret new situations. Resolve complex problems independently or through the management of others.

San Jose, Ca.

SAP Technical Consulting Specialist· Performed System Administration and CTS Change Management tasks. · Monitored the performance of SAP.· Resolved client technical problems and knowledge transfer.· Implemented and configured SAP R/3 3.1H; successful ‘go-live’ date 0f 09/01/98 was achieved.

Brisbane, Ca.

Elizabethtown, Ky.

Goverment Army Account (Secret Clearance). Mainframe Support.

Louisville, Kentucky Area

University Of Louisville - Louisville, Ky.,Bs In Computer Science, Computer Science

Bachelor Of Science (B.S.), Computer Science