An international sales consultancy that specialises in delivering sales performance improvement. Our clients experience results through live opportunity-based training, coaching and mentoring programmes available for sales, sales leaders, pre & post-sales and consultants. We grow your sales by growing your people and clients can expect to see an increase in C level activities, opportunity pipeline and increased win rates. With coaching and mentoring as an integral part of our programmes, we are proud to deliver average participant satisfaction rates of 95+%.✉ davebakker@sbi-results.com

Providing management consultancy and early-stage investing to B2B companies, focusing on the technology sector.✉ davebakker@auxiliumventures.nl

CRA-Tubulars is a newly established engineering firm that operates in the energy sector and seeks to help operators solve the issue of well integrity, associated costs, and subsequent loss of oil production. The company has developed a titanium-lined composite tubing that aims to disrupt the deployment of premium metallic tubulars in upstream oil and gas.

BagsID has developed the first image based baggage recognition solution for the airline industry by means of leveraging computer vision technology, providing valuable insights to airports and airlines to increase their performance and capacity. BagsID offers baggage recognition and authentication with autonomous categorisation, data extraction, data collection and enrichment through a SaaS solution. The solution connects to a global library and has easy-to-integrate user interfaces, management dashboards and interoperable connectivity.

Responsible to drive NorthCape’s diversification into the aviation sector.Identified opportunities with airlines to provide structured finance solutionsthrough financial lease constructions, working together with large financialinstitutions in China.Key achievements:- Managed successful engagements with predominantly Tier 2 airlines and Low-Cost Carriers to finance, refinance and remarket aircraft. Main area of focus Europe and the Middle East.- A total of 5 transactions were closed for Airbus and Boeing aircraft with a total asset value of more than $2B.

Responsible to lead, implement and develop the European region (includingRussia) to ensure profitable growth and positive P&L performance and formulate the strategic direction for the region.Key achievements:- Drove profitable revenue growth from $460m to $520m despite challengingoperating conditions in the aviation sector. Cost focus and marginenhancement programs in commercial pricing led to growing margincontribution from $85m to $125m, achieving a total of over $4B Total ContractValue in sales in 6 years while overachieving on cash collection and customersatisfaction, bringing both to record levels.- Led the design of a new organization worldwide that created a new regionaloperating model to enhance customer proximity, accelerate decision makingand drive profitable revenue growth in the company through salestransformation.- Drove a significant sales transformation focusing on people, process and tools,implementing Salesforce.com worldwide.

Responsible for managing the Global Services organization deliveringcommunications and IT services to the Air Transport Industry. Consolidated alldecentralized service and operations staff into one new organization, laterrebranded to SITA Global Services with over 2,400 staff, within the first 6months.Key achievements:- Consolidated over 100 contact centers into 2 fully redundant sites, deliveringsignificant cost reduction as well as record levels client satisfaction- Implemented the SITA Command Center concept with 2 sites in Singaporeand Montreal, responsible for proactive monitoring of global client IT assets.- Created a new Data Center management team that successfully migratedover 100 applications from legacy centers to new environments usingapplication virtualization.

Served to strengthen the support services discipline within the technology services industry, improve the operating and financial results of the support services organisations and enhance support services careers by defining industry issues and trends on the TSIA Support Service Advisory Board. This is the leading technology services association worldwide with key members representing IBM, Oracle, HP, Google, SAP, Palo Alto Networks and DELL.

Responsible for the operations side of the Dell service division in Asia to achieve customer satisfaction targets, cost reduction targets, targets on employee morale and supporting the high business growth in emerging countries. Managed approximately 2,600 in 15 sites from Bangalore to Tokyo and Beijing to Sydney.Key achievements:- Key player on several teams including the regional leadership team in APACand the worldwide support services management team.- Increasing service quality as measured in On-Time First-Time Fix to over 90%for a total active installed base of more than 100m units.- Managed a team of consultants in the US, Europe and Asia responsible for the long-term planning of Dell services infrastructure of 70 call centers and relations with 19 global outsourcers.

Responsible for the service operations in the Benelux and Nordic countries,managing 7 Dell sites and 7 outsourced sites for call centers, totaling 700 people. Management of EMEA Client Services, focusing on Customer Experience improvements and sharing of best practices.Key achievements:- Received Best EMEA Voice of the Customer Experience and Best EMEA On-Site Customer Experience awards for Northern Europe in 2007 and NationalContact Center Award for The Netherlands in 2005.- Managing 4.8m support contacts yearly driving 28% cost per contactreduction while increasing client satisfaction.- Delivering over $5m yearly in Six Sigma certified process improvement savings.