Dave Barkway

Dave Barkway Email and Phone Number

Consultant @
Dave Barkway's Location
London, England, United Kingdom, United Kingdom
Dave Barkway's Contact Details

Dave Barkway personal email

n/a
About Dave Barkway

IT Service Delivery ManagerCustomer Services ManagerOperations ManagerBusiness AnalysisApplication Support & DevelopmentITIL Service Management certificatePrince 2 PractitionerOperational Excellence (Allianz) - Lean Six Sigma Blue BeltAshridge Management trainedSpecialties: Service delivery, management, operations, projects, service improvement and customer service

Dave Barkway's Current Company Details
Barkway Consulting Ltd

Barkway Consulting Ltd

Consultant
Dave Barkway Work Experience Details
  • Barkway Consulting Ltd
    Consultant
    Barkway Consulting Ltd Sep 2016 - Present
    London, United Kingdom
    IT consultant with experise in service management, management information and analysis and presentation of complex data.
  • Transport For London
    Service Delivery Manager
    Transport For London Jun 2011 - Sep 2016
    London, United Kingdom
    Owner of end to end service management life cycle.- Service levels- Service improvement- Incident and problem management- Change managementDeputy for Head of Service Management
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  • Euler Hermes
    It Service Delivery Manager
    Euler Hermes Nov 2003 - Nov 2009
    - Responsibilities as for previous roles (below this) and in addition;- Control and operation of the IT problem management, change management, provisioning, asset management and security administration process for all UK IT systems, ensuring compliance with group standards, satisfying FSA and SOX requirements and increasing departmental efficiency.- Implemented a provisioning process for security and assets, using job templates profiles linked with the organisation HR and payroll system.- Worked with holding company teams to transfer systems to central facilities in Europe, subsequently being made redundant.
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  • Euler Hermes
    It Customer Services & Operations Manager
    Euler Hermes Sep 2001 - Nov 2003
    - Responsibilities as for previous roles (below this) and in addition;- Operation, monitoring and support of UNIX, Linux and Windows core systems, in on-site and VMWare hosted computer facilities, via an operations team managing schedules, electronic and printed output and back-ups. A 24x7 service support was provided using BMC Patrol, FrontRange HEAT and BMC Control-M, linked via an AlarmPoint alerting and escalation system.- Disaster recovery responsibilities as part of the business continuity process. This included being the “duty manager” for IT every 3rd week – available 24x7.- Management of 3rd party suppliers of outsourced systems (including both hardware, application support, monitor and reviewing service levels, and progressing requests for change). Suppliers ranged from small vendor contracts to large suppliers and Allianz Group central IT teams.- Implemented a HEAT implementation (SQL database, with Crystal Reports and Excel reporting).- Implemented company intranet, linked into service management applications, so customers maintained their own details, feeding applications such as the company phone book, as well as raising, viewing and updating help desk calls and viewing planned system changes and disruption.
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  • Euler Hermes
    It Customer Services Manager
    Euler Hermes Sep 1999 - Nov 2001
    - Responsibilities as for previous roles (below this) and in addition;- Creation and maintenance of Service Level agreements (SLAs) and the departmental service catalogue of IT services.- 1st and 2nd line support, incident and problem management, via a help desk team using automated service management tools and help desk customised and maintained “in house.” Support to staff including self-service via an intranet. Co-ordinating all in-house and 3rd party application support teams for hardware and software, including security infrastructure (firewalls and RSA tokens).- Service management reporting of IT performance in meeting service level commitments for internal customers as well as 3rd party suppliers; reviewing the service delivered in regular, structured meetings and ensuring that services matched business requirements.- Liaison with IT service delivery managers in other business units for managing IT service delivery within the group. Many of the processes I developed were adopted as standards in the group. - System administration and support
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  • Euler Hermes
    It Problem Manager
    Euler Hermes Sep 1998 - Sep 1999
    - Responsible for the incident and problem management process for around 600 staff (30% remotely, 50% with mobile access) and over 5,000 external customers or partner organisations.- Responsible and accountable for the incident and problem management processes.
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  • Trade Indemnity
    Pc Application Support Team Leader
    Trade Indemnity Sep 1995 - Sep 1998
    - Responsible for the production and support of “in-house” PC applications. - Part of a core team building and supporting several client-server management information systems using Microsoft products and rapid application development methods.
  • Trade Indemnity
    Senior Business Analyst
    Trade Indemnity Jul 1990 - Sep 1995
    - Customer liaison link between IT and business departments (projects and service management).- Receiving and developing initial project requests and requests for change (RFCs). Initial analysis, feasibility studies, requirement specification, data definition.- Interface design (via customer workshops), system and customer acceptance testing, user documentation (including help-files), training and implementation.
  • Bae Systems
    Programme Coordinator
    Bae Systems Sep 1988 - Jul 1990
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  • Bae Systems
    Site Administration Officer
    Bae Systems Sep 1987 - Sep 1989
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  • Bae Systems
    Recruitment & Training Officer
    Bae Systems Sep 1986 - Sep 1987
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  • Bae Systems
    Design Assurance Engineer
    Bae Systems Sep 1985 - Sep 1986
    View

Dave Barkway Skills

It Service Management Service Delivery Disaster Recovery Customer Service Business Analysis Itil Service Management Change Management Prince2 Service Improvement Project Delivery Collaborative Problem Solving Agile Project Management Stakeholder Management Customer Oriented Rapid Prototyping Performance Reporting Crm Outsourcing

Dave Barkway Education Details

Frequently Asked Questions about Dave Barkway

What company does Dave Barkway work for?

Dave Barkway works for Barkway Consulting Ltd

What is Dave Barkway's role at the current company?

Dave Barkway's current role is Consultant.

What is Dave Barkway's email address?

Dave Barkway's email address is da****@****l.co.uk

What schools did Dave Barkway attend?

Dave Barkway attended Queen Mary University Of London.

What are some of Dave Barkway's interests?

Dave Barkway has interest in Music/gigs, It Service Delivery, Itil.

What skills is Dave Barkway known for?

Dave Barkway has skills like It Service Management, Service Delivery, Disaster Recovery, Customer Service, Business Analysis, Itil, Service Management, Change Management, Prince2, Service Improvement, Project Delivery, Collaborative Problem Solving.

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