Sr. Project Manager, Business Technology & Integration
Managed, trained and evaluated a project management team of 4 life cycle Project Managers, 16 business analysts, contractors and external system partners. Managed enterprise business plan strategy and implementation for corporate projects across three lines of business – video, voice and data. Evaluated, analyzed and recommended solution development opportunities to increase the overall performance of enterprise business operations. Worked with Corporate IT Leaders, Executive Steering Committee members, Regional IT Directors, System Engineers, Consultants and vendors on high-priority system enhancement justification, sizing and execution. Co-Developed Project Management Guide as a repeatable process standard for corporate wide system implementations as the primary project, system and process expert.Project Manager and technical consultant on enterprise-wide projects including data migrations, CRM upgrades, legacy data conversion, intelligent workstation deployment, EFTS & lockbox payment processing, data center consolidations, credit card billing projects, sales leads tracking, workforce management systems, IVR/ARU, telephony installations, billing statement imaging. Lead Project Manager and Technical Liaison to Corporate Marketing for the transition of 4.8 million customers, within five (5) regions, to a new, enterprise-wide, standardized billing statement. Continental Cablevision to MediaOne merger. Successfully managed a 15-month upgrade of 5 regions to the Y2K compliant version the company’s CRM system, including all database hardware, software applications and addressable & system interfaces. Successfully delivered completed project 3 months ahead of schedule.