Dave Basu

Dave Basu Email and Phone Number

Retail Sales Consultant at Sprint @ Sprint
overland park, kansas, united states
Dave Basu's Location
Dumont, New Jersey, United States, United States
Dave Basu's Contact Details

Dave Basu work email

Dave Basu personal email

n/a
About Dave Basu

As a tenured and multifaceted professional, I am equipped with a diverse experience in finance and accounting, retail operations, supply chain administration, and client services. I am business- and solutions-oriented, dedicated to leverage well-rounded skill set to drive organizations toward business growth and development by executing selling strategies, handling clients well, and resolving errors and variances. Throughout my career, I have exemplified a strong commitment to providing the highest level of service and professionalism. In turn, I successfully fulfilled increasing responsibilities and different roles at various organizations. Because of this, I was recognized for outstanding retail operational background, effectiveness in building strategic cross-enterprise alliances, and resolving all customer-related issues. For 16 years, I have established a reputation for providing significant contributions which positively impacted the company. I am also keynoted for excellence, as reflected from receiving the Employee of the Month Award numerous times and 37 cash awards due to excellent customer service and sales target achievements.Apart from my education, I completed Computerized Accounting using QuickBooks course at Bergen Blended Academy, which equipped me with an in-depth knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Access).Moreover, I recently obtained Certification in QuickBooks Certified User (QuickBooks Pro/Premier 2015) under Intuit. Along with my industry experience, I am armed with skills in data analysis and documentation, account analysis, and auditing. Skilled at establishing positive relationships with all levels of individuals utilizing my multilingual fluency in English, Hindi, and Bengali. I currently reside in Dumont, New Jersey.

Dave Basu's Current Company Details
Sprint

Sprint

View
Retail Sales Consultant at Sprint
overland park, kansas, united states
Website:
sprint.com
Employees:
65698
Dave Basu Work Experience Details
  • Sprint
    Retail Sales Consultant
    Sprint Jul 2018 - Present
    Fort Lee, New Jersey
    Render an innovative solution to customers to address their wireless/mobility needs Play a vital role in selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; realizing cost savings; while protecting their investment Assist clients in setting up their accounts, so customers are ready to use their new devices and plans as soon as they leave the storeEnsure compliance with all operational policies and procedures, including the Sprint Code of Conduct Obtained commendation for delivering an outstanding store experience, thus improving customer loyalty and creating favorable public image for the Sprint Brand Greatly surpassed key performance objectives, including sales and customer satisfaction goalsRecognized for being the top sales representative in the store for several months
  • Verizon Wireless
    Retail Support Specialist
    Verizon Wireless Jul 2010 - May 2017
    Paramus, Nj
    Analysis of account while providing recommendations for price plan changesOversight of a wide range of banking duties such as account reconciliation, deposits, and cash managementHands-on support to colleagues in executing selling strategies to drive higher growth opportunitiesProvision of amicable greetings to customers, response to customer issues and concerns, and continuous delivery of exceptional serviceStreamlining of the entire opening and closing of store procedures, greeting customers, and resolution of all customer-related issues in accordance with the company policiesManagement of inventory control which involve full counts, partial counts, filed reports, and discrepanciesDistinction for wining accessory contests by attaining more than 150% monthly sales quota through conceptualization of innovative and self-created sales strategiesAttainment of the highest Verizon FIOS landline referrals for seven consecutive quartersRecipient of the Employee of the Month Award and cash awards several times in recognition for exceptional customer service and sales performance
  • Verizon Wireless
    Analyst – Revenue Assurance (Pre-Bill)
    Verizon Wireless Jun 2007 - Jun 2010
    Orangeburg,Ny
    Execution of audits on pre-bill information while coordinating issues to the managementVerification of accounts for proper variance documentation; handling of production bill macro review; and assessment of variances above thresholds.Obtainment of the highest audit number in the group by auditing 17% of customer accounts assigned to the team.Execution of screen-to-screen and bill-to-bill reviews for acquired companies.Active participation in training programs to keep abreast of new promotions and products.Resolution of pre-bill errors by collaborating with multiple internal departments, including pre-bill issues group and IT.Observing strict compliance with policy and procedures in opening trouble tickets and reviewing post-bill to ensure adherence to policy and procedures.Key collaboration with the manager in successfully completing reviews of more than 26,000 mobile numbers for internal billing systems conversion.
  • Verizon Wireless
    Analyst - Revenue Assurance (Reference Data)
    Verizon Wireless Jun 2004 - May 2007
    Orangeburg,Ny
    Management of reference data for pricing, promotional, and feature initiatives, as well as special projectsFacilitation of periodic audits on pricing tables and provided corrective actions on identified issuesFull responsibility in completing information and coding requests, as well as filing reports and recordsCollaboration with other Finance and Marketing departments to load high volumes of price plans and features for new promotions within a short-period of time
  • Verizon Wireless
    Operations Specialist – Regional Operation Center
    Verizon Wireless Apr 2003 - May 2004
    Orangeburg,Ny
  • Verizon Wireless
    Senior Customer Service Representative
    Verizon Wireless Mar 2001 - Mar 2003
    Orangeburg,Ny
  • Best Western Manhattan Hotel
    Assistant Manager
    Best Western Manhattan Hotel 1998 - 2001
    New York, Ny
  • Best Western Manhattan Hotel
    Income Auditor
    Best Western Manhattan Hotel 1996 - 1998
    New York, Ny
  • Simmons Market Research Bureau, Inc.
    Accounting Assistant
    Simmons Market Research Bureau, Inc. 1994 - 1995
    New York, Ny

Dave Basu Skills

Financial Operations Retail Operations And Administration Account Analysis Sales Customer Service Management Cross Functional Collaboration Communication Client Service And Relations Data Analysis And Documentation Planning And Organization Skills Microsoft Office Applications Critical Thinking Interpersonal And Social Skills Leadership And Teamwork Process Improvement Cash Management Inventory Control Product Knowledge Regula Regulatory Compliance

Dave Basu Education Details

  • University Of Calcutta
    Commerce In Accounting
  • Small Scale Industries Service Institute, Calcutta, Wb, India
    Small Scale Industries Service Institute, Calcutta, Wb, India
    Marketing Management
  • Bergen Blended Academy, Hasbrouck Heights, Nj
    Bergen Blended Academy, Hasbrouck Heights, Nj
    Computerized Accounting Using Quickbooks 2015, Microsoft Office 2013 Suite

Frequently Asked Questions about Dave Basu

What company does Dave Basu work for?

Dave Basu works for Sprint

What is Dave Basu's role at the current company?

Dave Basu's current role is Retail Sales Consultant at Sprint.

What is Dave Basu's email address?

Dave Basu's email address is da****@****int.com

What schools did Dave Basu attend?

Dave Basu attended University Of Calcutta, Small Scale Industries Service Institute, Calcutta, Wb, India, Bergen Blended Academy, Hasbrouck Heights, Nj.

What skills is Dave Basu known for?

Dave Basu has skills like Financial Operations, Retail Operations And Administration, Account Analysis, Sales, Customer Service, Management, Cross Functional Collaboration, Communication, Client Service And Relations, Data Analysis And Documentation, Planning And Organization Skills, Microsoft Office Applications.

Who are Dave Basu's colleagues?

Dave Basu's colleagues are Shanthan Naidu, Keller Theresia, Irma Malbroue, Rolly Hote, Brenda Styba, Lol Ne, Meri Enriquez.

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