Vice President & General Manager, Us Customer Engagement Network
CurrentLeading the US Customer Engagement Network with a global team of 5,000 Customer Care Professionals.
Jan 2022 - Present
AeroLeads people directory · profile
Dave Bennett Email & Phone Number
Vice President & General Manager, US Customer Engagement Network
at
American Express
1 work email found
@americanexpress.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President & General Manager, US Customer Engagement Network
Location
Fort Lauderdale, Florida, United States
Who is Dave Bennett? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Dave Bennett is listed as Vice President & General Manager, US Customer Engagement Network at American Express, based in Fort Lauderdale, Florida, United States. AeroLeads shows a work email signal at americanexpress.com and a matched LinkedIn profile for Dave Bennett.
Dave Bennett previously worked as Vice President & General Manager, Global Credit & Risk Operations at American Express and Vice President, Global Credit & Fraud Network - Europe at American Express. Dave Bennett holds Ma, Management from The Manchester Metropolitan University.
Company email context
Email format at American Express
This section adds company-level context without repeating Dave Bennett's masked contact details.
{first}.{last}@americanexpress.com
86% confidence
AeroLeads found 1 current-domain work email signal for Dave Bennett. Compare company email patterns before reaching out.
Profile bio
About Dave Bennett
Vice President, Global Customer Engagement Network at American Express based in New York. I lead a team of Customer Service professionals based in various locations around the globe.
Listed skills include Call Centers, Customer Experience, Workforce Management, Strategy, and 26 others.
Current workplace
Dave Bennett's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles · 25 years
Dave Bennett work experience
A career timeline built from the work history available for this profile.
Vice President & General Manager, Global Credit & Risk Operations
Leading the Global Commercial Credit Operations organization comprised of Corporate Credit, Commercial Underwriting and Merchant Risk Operations functions operating across 20+ markets with 1,000+ team members.
Mar 2018 - Jan 2022
Vice President, Global Credit & Fraud Network - Europe
- Head of Consumer Credit Operations. Leading and supporting Global Credit & Fraud Network front line operations teams (>500 team members), across European markets including Austria, Belgium, Finland, France, Italy.
- General Manager responsibilities: UK Country Executive Team, European Operational Risk Committee, Executive Sponsor of Graduate, MBA & Future Talent programs and Chair, Health & Safety Committee.
Jan 2016 - Mar 2018
Vice President, Global Planning & Real-Time Optimisation
- Providing Planning & Real-Time Performance Optimisation services to a globally integrated service organisation with more than 7,500 CCPs (Customer Care Professionals).
- Leading the Global Planning & Real-Time Optimisation team that efficiently delivers World Class Abandon Rate Consistency, Resource Optimisation and Customer Experience through process standardisation, performance.
- Define strategy and lead Planning & Service Delivery professionals across 22 Markets, based in more than 20 Locations, speaking over 15 Languages with 200 team members.
- Lead a virtual team of 200+ team members supporting Operations across the globe based in Argentina, Australia, Canada, France, Hong Kong, India, Italy, Japan, Malaysia, Mexico, Netherlands, Sweden, Philippines, Taiwan.
Feb 2014 - Jan 2016
Director Service Level Planning International
- Creating a unified, International Service Level Planning Team that efficiently delivers World Class Daily Abandon Rate Consistency, Resource Optimisation and Customer Experience through process standardisation.
- Define strategy and lead Service Level Planning (SLP) team members across 26 sites, 21 countries with up to 4,400 CCPs (Customer Care Professionals).
Mar 2013 - Feb 2014
Director Service Delivery Optimisation
- Define strategy and manage Service Delivery Optimisation (SDO) team members responsible for Service Level Planning, Project Execution, Business Liaison, Digital Servicing, Operations Support and driving Operational.
Jun 2010 - Feb 2013
Workforce Planning Manager
- Workforce Planning (WFP) for the JAPA region’s Consumer, Corporate, Risk & Travel centres across 14 sites, 9 countries with up to 2,400 FTE and over 120 forecast groups.
- Management of a 10 planning specialists based in Sydney and WFP Subject Matter Expert for critical strategic projects including Partner & Site Migrations.
Apr 2007 - May 2010
Strategic Planning Manager
- Strategic resource planning for BT Retail’s 33 UK, 2 offshore and 10 outsourced Contact Centres.
- Creation and management of a virtual planning team consisting of 16 managers and analysts.
- Providing planning services for 19,000 CSRs serving 30 million customers.
- Planning for 98 inbound skills, 31 outbound skills, 452 offline queues & 26 e-mail skills.
2005 - 2007
~2 yrs
National Planning Manager
- Responsible for Planning, Quality & MIS for 3 Contact Centres & 330 branches (1,500 FTE).
- Introduction of the UK’s first postcode-based call routing plans with £7m in benefits per annum.
- Project Manager for telecoms service provider tender process (£5m per annum contract) and “Network Change Programme,” a major process re-engineering & redundancy project involving >2,000 CSRs & delivering £5m cost.
2001 - 2004
~3 yrs
2 education records
Dave Bennett education
Ma, Management
The Manchester Metropolitan University
Bachelor Of Arts, Psychology
University Of Liverpool
FAQ
Frequently asked questions about Dave Bennett
Quick answers generated from the profile data available on this page.
What company does Dave Bennett work for?
Dave Bennett works for American Express.
What is Dave Bennett's role at American Express?
Dave Bennett is listed as Vice President & General Manager, US Customer Engagement Network at American Express.
What is Dave Bennett's email address?
AeroLeads has found 1 work email signal at @americanexpress.com for Dave Bennett at American Express.
Where is Dave Bennett based?
Dave Bennett is based in Fort Lauderdale, Florida, United States while working with American Express.
What companies has Dave Bennett worked for?
Dave Bennett has worked for American Express, British Telecom, and Swinton Insurance.
How can I contact Dave Bennett?
You can use AeroLeads to view verified contact signals for Dave Bennett at American Express, including work email, phone, and LinkedIn data when available.
What schools did Dave Bennett attend?
Dave Bennett holds Ma, Management from The Manchester Metropolitan University.
What skills is Dave Bennett known for?
Dave Bennett is listed with skills including Call Centers, Customer Experience, Workforce Management, Strategy, Leadership, Contact Centers, Outsourcing, and Business Process Improvement.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial