Dave Bennett Email & Phone Number

New York, Ny, Us

Leading the US Customer Engagement Network with a global team of 5,000 Customer Care Professionals.

New York, Ny, Us

Leading the Global Commercial Credit Operations organization comprised of Corporate Credit, Commercial Underwriting and Merchant Risk Operations functions operating across 20+ markets with 1,000+ team members.

New York, Ny, Us

• Head of Consumer Credit Operations. Leading and supporting Global Credit & Fraud Network front line operations teams (>500 team members), across European markets including Austria, Belgium, Finland, France, Italy, Germany, Netherlands, Norway, Sweden & UK. Manage key partner relationships with Consumer business leaders, Risk Management, global Strategy & Support teams and industry bodies (e.g. UK FCA, Auriemma).• General Manager responsibilities: UK Country Executive Team, European Operational Risk Committee, Executive Sponsor of Graduate, MBA & Future Talent programs and Chair, Health & Safety Committee.

New York, Ny, Us

• Providing Planning & Real-Time Performance Optimisation services to a globally integrated service organisation with more than 7,500 CCPs (Customer Care Professionals).• Leading the Global Planning & Real-Time Optimisation team that efficiently delivers World Class Abandon Rate Consistency, Resource Optimisation and Customer Experience through process standardisation, performance enhancement, employee development & engagement. • Define strategy and lead Planning & Service Delivery professionals across 22 Markets, based in more than 20 Locations, speaking over 15 Languages with 200 team members. • Lead a virtual team of 200+ team members supporting Operations across the globe based in Argentina, Australia, Canada, France, Hong Kong, India, Italy, Japan, Malaysia, Mexico, Netherlands, Sweden, Philippines, Taiwan, Thailand, United Kingdom & United States.

New York, Ny, Us

• Creating a unified, International Service Level Planning Team that efficiently delivers World Class Daily Abandon Rate Consistency, Resource Optimisation and Customer Experience through process standardisation, performance enhancement employee development & engagement • Define strategy and lead Service Level Planning (SLP) team members across 26 sites, 21 countries with up to 4,400 CCPs (Customer Care Professionals).

New York, Ny, Us

• Define strategy and manage Service Delivery Optimisation (SDO) team members responsible for Service Level Planning, Project Execution, Business Liaison, Digital Servicing, Operations Support and driving Operational Excellence across 14 sites, 9 countries with up to 2,400 CCPs (Customer Care Professionals).

New York, Ny, Us

• Workforce Planning (WFP) for the JAPA region’s Consumer, Corporate, Risk & Travel centres across 14 sites, 9 countries with up to 2,400 FTE and over 120 forecast groups.• Management of a 10 planning specialists based in Sydney and WFP Subject Matter Expert for critical strategic projects including Partner & Site Migrations.

London, Gb

• Strategic resource planning for BT Retail’s 33 UK, 2 offshore and 10 outsourced Contact Centres. • Creation and management of a virtual planning team consisting of 16 managers and analysts.• Providing planning services for 19,000 CSRs serving 30 million customers.• Planning for 98 inbound skills, 31 outbound skills, 452 offline queues & 26 e-mail skills.

Salford, Gb

• Responsible for Planning, Quality & MIS for 3 Contact Centres & 330 branches (1,500 FTE).• Introduction of the UK’s first postcode-based call routing plans with £7m in benefits per annum.• Project Manager for telecoms service provider tender process (£5m per annum contract) and “Network Change Programme,” a major process re-engineering & redundancy project involving >2,000 CSRs & delivering £5m cost savings & additional revenue per annum.

Ma, Management

Bachelor Of Arts, Psychology