I am a person who makes a difference. I like to improve business wherever I work. I get things done. I can get the best from the people I work with.If that is interesting to you read further! or contact me on d.boulter42@gmail.comI am a results focused Sales and Service Management professional with over twenty years management experience in the Information Technology markets. My experience includes sales, marketing and service delivery to Financial, Higher Education and Research, Oil and Gas, Manufacturing and Media markets. This experience is in Australia and New Zealand, as well as Asia Pacific countries and Latin America. Responsibilities have included management of the Customer Support Centre, Logistics, Service Sales, Professional Services, Systems Engineering and Field Service Delivery teams. Expertise also includes product management and strategic planning functions.I am adept at building and maintaining strong teams, building new business, and providing leadership and direction through implementation of strategies. I have been noted as a respected leader with the ability to focus and motivate teams to achieve company and individual objectives. I have developed communication and problem solving skills with the ability to resolve conflicts and achieve improved business performance. I possess significant energy and enthusiasm and enjoy a challenging environment. I create value in an organisation.Specialties: strategic planning, deliver improved business results, strong analytical and problem solving skills, business process improvement, Change Agent, Leadership and team management skills, Ability to adapt to new technology and understand key industry drivers, Strong understanding of sales, marketing, product management and operational processes, Good communication skills, Experienced public speaker, Clearly see detailed process design with “Big Picture” in mind, Quick learner.