Dave Bowen Email & Phone Number

What is the E.T.A. on achieving Your Goals? I help you solve People and Performance problems. Are you missing your goals? Are your people performing below their potential? Is your Team connected? Goal Achievement Coaching- Professional and PersonalLeadership DevelopmentTeam Building- DISC Communication DevelopmentJohn Maxwell Team Certified Coach, Speaker and TrainerZiglar Choose to Win Certified Coach

Saint Louis, Missouri, Us

Huntsville, Al, Us

St Louis, Mo, Us

I was recruited to my current role within this non-emergency medical transport company to improve operations, grow revenue, and ensure quality service. Shortly after coming on board, I established a strong fleet strategy to support operational results, safety, and adherence to industry standards and regulatory compliance. I manage 15 direct reports, 275 indirect reports, and a budget of $12 million.

Charged with elevating service levels and restoring profitability for an armored car company with 13 locations across several U.S. states, I managed business strategy, drove growth, and helped to establish a strong infrastructure to enable scaling.

Frequently promoted and sought after to lead high-profile, business-critical assignments, I focused on improving corporate performance, labor relations, and customer satisfaction. I managed 450 staff members, including independent contractors, manager, and hourly employees. My leadership successes in this role included turning around an underperforming facility and achieving a 99.5% service level rating.KEY CONTRIBUTIONS:▶ Improved employee satisfaction scores 11% by introducing monthly meetings to resolve issues. ▶ Achieved 110% of sales quota during economic downturn by expanding services and improving engagement.▶ Instilled culture of quality, continuous improvement, and accountability to improve productivity, service, and adherence to administrative policies.

Providing leadership in a high-volume, overnight operation, I oversaw more than 200 employees, including staff and hourly employees, with a focus on driving increased productivity, performance, quality, and safety.KEY CONTRIBUTIONS:▶ Improved employee turnover 40% by introducing retention meetings, manager training sessions, and coaching.▶ Boosted productivity 15% by collaborating with managers to strengthen accountability and standards for package handling productivity rates.▶ Heightened engineering effectiveness and accountability standards to improve dispatch time performance from 65% to 99%.▶ Reduced misloads 300% through internal audits and targeted training for new and existing staff.

Selected to oversee operations and HR results all human resources functions., I ensured adherence to administrative policies in accordance with ISO 9001, fostering a culture of continuous improvement while maintaining the highest levels of customer service.KEY CONTRIBUTIONS:▶ Elevated service standards to 98.7% and championed productivity improvements across dock, pickup, and delivery operations through comprehensive plans, training, and collaboration with managers and contractors.▶ Generated $10 million (25% boost in operating revenue) for the St. Paul facility by providing effective sales leadership and containing costs. Bolstered revenues 20% in Green Bay through strong focus on collaboration with customers to meet their needs and achieve their goals.▶ Recognized for outstanding performance with multiple awards, including Senior Manager of the Year and Five Star Award.

After success in previous supervisory roles at UPS, RPS, and Fed-Ex, I was hired to lead internal auditing, data quality results, and service quality index results for 28 terminals in the Great Plains Region. My efforts raised the region’s ranking from #7 to #1 among 16 regions. I also oversaw training compliance for the region, maintaining 100% compliance and ensuring training needs were met by working collaboratively to develop effective action plans, and monitoring processes.Serving in a concurrent position as Senior Manager, I re-established proper operating procedures and staffing at a Fed-Ex facility in Eau Claire, Wisconsin, restoring the site to excellent operations during peak season.

Atlanta, Ga, Us

Mba, Business Administration, Management And Operations

Bachelor Of Science, Political Science